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Managed Service Operations Analyst

4.00 to 9.00 Years   Mumbai City   06 Apr, 2023
Fidelity National Information Services, Inc
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaStatistics / Analytics
EmploymentTypeFull-time

Job Description

    Manage the delivery of the daily Clearing activities as per the Service Level Agreements (SLAs) Ensure topday trade clearing and trade allocations for global exchanges are performed within the exchange deadlines. Lifecycle event processing like Expiries, Average pricing, Corporate action. Ensure daily regulatory reporting are submitted on timely basis to exchange and any breaks are resolved prior to submission. Lead and participate in projects with regards to systemic upgrades, regulatory change, client mandated change. Identify, resolve and escalate issues in a timely manner in order to meet the required service standards Change Management/process improvements Proactively identify areas for performance and control improvements Understand the changes/amendemnts required in existing process functions or static for Reconciliations due to new client onboarding, market or broker changes or brokers onboarded, test the changes and ensure their implementation without any issues. Articulate business cases to management/change/IT to execute and deliver on suggested improvements Client Service Build strong relationships with all client stakeholders Co-ordinate with different teams like clearing, static for timely response and resolution of all queries from clients Ensure accuracy and clarity in all deliverables to client stakeholders Risk Management Monitor controls and checks associated with tasks in SOPs. Document these change in timely manner. Constantly analyse all activities to close potential risks, gaps and implement preventative/detective controls Ensure timely escalations in the event of a risk incident or whenever management attention is needed on a potential issue,

Keyskills :
customer relationsreportingmisslaaccountsrisk managementclient onboardingregulatory reportingclient service

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