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| Job Location | Mumbai City |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | BPO / Call Center |
| Functional Area | Statistics / Analytics |
| EmploymentType | Full-time |
ProcessQuality and TrainingDesignationManagerRole MustCOPC Lead Manager Drive all activities towards COPC implementation for the organizationQualification MustGraduateExperience Must10+ yearsSalaryUpto 11 LPAMust have skillsAssure that COPC Certification processes is compliant and on track for completion as per timelinesCo- ordinate audit schedules/cycle program across all sites in scope.Assure that all projects K-bases are consistent and useableReview ATACs and ARTMCs action plans per siteTrain all site concerned parties on any change in approaches specific to COPC.Analyse site variations as AHT, monitoring, K- bases and sets action plans for minimizing variations.Design and present executive reports to management .MS Project, MS Office, Project Management, Six Sigma.Co-ordination Liaisoning Effective Communication Negotiation Conflict Resolution.Proven work experience in conducting certification/ audits related to COPCPrevious knowledge in preparedness for BPO site audit/certification essentialProven working experience in project managementExperience with customer interaction in the following geographies- UK, US and AustraliaEffective change manager with ability to lead a growing team Strong working knowledge of Microsoft officeReview MIS, highlight trends and red flags, if any for process health Suggestions for process improvements with PEX team.Ensure liasoning with ops and QnT teams to uplift productivity and quality metrics through drill downand deep analysis of numbers Identifying drivers/levers for increase in efficiencies and effectiveness.
Keyskills :
data modelingproject managementprocess mappingmanager business analystmanager business analysis