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Manager - Clients Servicing - BFS/Media

5.00 to 8.00 Years   Mumbai City   24 Mar, 2023
Ikon Staffing Solutions Pvt Ltd
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryRecruitment Services
Functional AreaSector / Business Research
EmploymentTypeFull-time

Job Description

    Client Servicing Manager is responsible to support content and business development team in servicing accounts. They play a critical role in satisfying clients and thus bringing repeat business. They are the primary point of contact for the companys clients and need to have good communications skills, interpersonal skills and problem solving skills. Responsibilities: - All aspects of client servicing including on-boarding of clients, regular follow up to understand their query and issues.- Act as an Account Manager and reach out to the client 3 months in advance before the renewal- Seek, process and execute client requests and product orders- Answer queries regarding product/ services, processes and resolve them. Redirect the queries to the content or business development team for critical queries.- Assist clients to use the products and services and keep them updated about new features launched- Maintain trackers, reports for client interaction, product/ service usage etc. Professional Experience: Should possess : - Significant work experience in similar industry and knowledge of customer workflow- Proven account management experience managing large accounts- Experience in Customer Relationship Management throughout all levels in theorganisation Functional Competencies - Enterprise Thinking - Highly adept at observing customers enterprise-wise strategic challenges and customize solutions to address those through Mosaic Digital Offerings- Business Acumen - Understand marketing, financial and operations drivers behind customer decisions and address these when preparing account plans and customer solutions- Value Creation - Should be able to demonstrate unique value proposition of Mosaic Digital offerings and make a business case for value differentiation from competitor offerings. Behavioural Competencies - Excellent Communication Skills - Written and Verbal- Excellent Presentation Skills- Strong commercial drive to achieve and exceed given targets- Should be a self-starter,

Keyskills :
business casebusiness acumenclient servicingaccount managementclient interactionbusiness development

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