Manager-CQA Intl Ops KND

Job Description

Responsibilities & Key Deliverables Monitoring of Field failures. Responsibility of reducing RPH and warranty cost. Analysis of field complaints and providing solution as fast as possible. Involvement in identification of warranty project process along with Customer care and Design team. Systematic approach of problem solving using some of the advanced problem solving tools. Field visits for onsite analysis and understand ing applications / Usage. Providing field fix solution for CVL/ emerging issues. Deployment of current learnings on new product to ensure first time right new product. Involvement in New product FMEA, quality target settings, feedback on drawing release. Coordination with other functions such as Customer care, CDMM, PDRDS and Manufacturing for faster implementation of solution. Visit dealers to understand key customer issues for proper resolution. Proper analysis to predict upcoming emerging issues based on RPH and CPT trend. Proper analysis to predict upcoming emerging issues based on failed part issued at warranty yards. Identification of critical parameter list for implemented warranty projects and sustenance through audits of SQI, PQA and RQA. Leveraging IT for online data record/ update of all customer issue for easy access at all plants. Facilitate CDT to ensure on time completion of warranty projects, proper escalation as per warranty project SOP Preferred Industries Engineering Education Qualification Diploma in Engineering; Bachelor of Engineering; Diploma in Engineering in Mechanical; Diploma in Engineering in Automobile; Diploma in Engineering in Production; Bachelor of Engineering in Mechanical; Bachelor of Engineering in Automobile; Bachelor of Engineering in Production General Experience 8 to 14 years in Automobile / Engg. Industry ,working in Quality Assurance or Manufacturing Critical Experience Mahindra Leadership Competencies Strategic Business Orientation_Business PerspectiveStrategic Business Orientation_Anticipating and Leveraging Business OpportunitiesStrategic Business Orientation_Strategic ForesightStrategic Business Orientation_Global mind-setLeadership through Sustainability_Strategize around,Sustainability DriversLeadership through Sustainability_Frugal mind setLeadership through Sustainability_Stakeholder focusLeadership through Sustainability_Triple Bottom Line SensitivityCustomer Focus_Customer SensitivityCustomer Focus_Customer DelightCustomer Focus_Service OrientationInnovation Led Transformation _Idea OrientationInnovation Led Transformation _Change catalystInnovation Led Transformation _Risk Taking with ResponsibilityResult Orientation with Execution Excellence_Effective Project ManagementResult Orientation with Execution Excellence_Passion for QualityResult Orientation with Execution Excellence_Accountability for resultsResult Orientation with Execution Excellence_Agility with disciplineLeveraging Human Capital_Exponential synergyLeveraging Human Capital_Team developmentLeveraging Human Capital_Entrepreneurial engagementLeveraging Human Capital_Appreciating diversityWeaving Passion and Energy at Work_Being Passionate about workWeaving Passion and Energy at Work_Working without BarriersWeaving Passion and Energy at Work_Blending Fun with workWeaving Passion and Energy at Work_Learning from Failures System Generated Core Skills Process Knowledge - Assembly7 QC ToolsRegulatory AuditingProcess Knowledge - CastingCost AnalysisProblem Solving Tools & TechniquesProblem Solving ToolsSite AssessmentSix SigmaFailure Mode and Effects Analysis (FMEA)Process Knowledge - ManufacturingRoot Cause AnalysisTrend AnalysisWarranty ManagementAuditingData ReportingProject ManagementEscalations Management System Generated Secondary Skills Analytical ThinkingPresentation Skills,

Keyskills :
continuous improvement facilitationcustomer careproblem solvingequipment supplyquality assurancesystematic approachcptcdtfmeacarevisitdesignaccessdrawingbusinessanalysiswarranty