skillindiajobs
Register for Job
Hyderabad Jobs
Banglore Jobs
Chennai Jobs
Delhi Jobs
Ahmedabad Jobs
Mumbai Jobs
Pune Jobs
Vijayawada Jobs
Gurgaon Jobs
Noida Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Manager - Customer Delight - FMCG

5.00 to 10.00 Years   Mumbai City   07 Nov, 2022
ACH Management Consultant Pvt Ltd
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryManagement Consulting / Strategy
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

    Role and Responsibilities: (will include but not be limited to the following) :- Provide regular support and resolve queries (Emails and Calls)- Respond to customers in a timely manner.- Escalating and determining areas of concern as raised by customers.- Set and implement processes w.r.t to customer support and oversee the relationship with customers handled by the external contact centre.- Analyse trends, measure impact, and provide regular reports to the Marketing team.- Build and optimize consumer journeys to manage customer enquiries and complaints on the customer relationship management platform.- Work on improving customer experience at every touch point using various online tools like Shopify, ZOHO CRM, ZOHO Desk, Hotjar, Woztell, etc.- Be the voice of the customers internally - Partner with the marketing team to identify and derive insights from customer sentiment and product feedback from the Community base.- Ensure the brands language and tonality are followed for all customer interactions.- Proactive reaching out to prospective customers & others with the necessary communication.- Identify and nurture high-value customers to share relevant stories.Qualifications and Education Requirements :- Graduate + MBA (Not Mandatory)Key Skills :- Strong leadership abilities - Excellent written and verbal communication- Ability to meet deadlines and address time- Ability to manage workflow amid shifting priorities sensitive issues - Team player- Superior multi-tasking skills - Ability to connect and empathize with customers.- Ability to provide high-level customer service with astute attention to detail and organizationExperience :- 5+ years of experience in proven work experience in customer service or a similar role- Knowledge of any CRM software- Hands-on experience in excel,

Keyskills :
customer relationship managementcustomer servicecustomer supportsensitive issues

APPLY NOW

Manager - Customer Delight - FMCG Related Jobs

© 2020 Skillindia All Rights Reserved