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| Job Location | Mumbai City |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Recruitment Services |
| Functional Area | Sales / BD |
| EmploymentType | Full-time |
Roles and Responsibilities:- Understanding and documenting Customer Operations process across group companies- Responsible for Timely resolution of cases escalated to Brand L2 teams for closure- Work closely with CC Partner team to ensure Brand escalated issues closed timely- Work with Internal teams to resolve Customer grievance- Work closely with Training & Operations Teams for process implementation.- Leverage Technology & Digital mediums to simplify business processes and implementation.Requirements :- Minimum 5 years in a Customer Operations coordination- Preferably from CS function of Ecommerce, Retail & Service industry- Work closely with cross functional teams across group companies- Highly Customer centric & delivery focused. Experience & Skills :- Ability to establish credibility and rapport with all key stakeholders including product, marketing, engineering teams- He/she should thrive in a fast-paced and ambiguous environment.- Strong written and verbal communication skills,
Keyskills :
verbal communicationengineeringretailmediumscommunicationbusinessmarketingoperationscustomer operationscustomer centricautomotive salesbrandtraining