Manager, eDiscovery Data Operations

Job Description

*About Standard Chartered Were an international bank, nimble enough to act, big enough for impact. For more than 160 years, weve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If youre looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we cant wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, youll see how we value difference and advocate inclusion. Together we:
• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role youve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.Role Responsibilities Business
• Build and maintain an effective and constructive relationship with all key business and functional stakeholders that is based on trust, capability and integrity, providing timely, responsive and quality support to enable the Bank to achieve its strategic objectives.
Processes
• Assist the eDDA team with confidential data extraction requests for Legal and Investigative matters in the Bank.
• Manage multiple projects simultaneously with high degree of accuracy and attention to detail.
• Document all data retrieval requests to the Data Requests Tracker in an accurate and timely manner.
• Work with system owners across the Bank to extract data from respective systems in a timely manner.
• Maintain a record of business owner approvals with SLAs and/or agreements on direct access to Bank systems for data extraction.
• Implement processes for extracting data from Bank systems.
• Ensure that extracted data is provided in a legible format as per the requirements of the eDDA team (human or machine readable).
• Troubleshoot and problem solve data extraction issues as they arise.
• Play a crucial role in the development of data collection mechanisms.
• Develop reports and dashboards on data extractions for reporting and audit purposes.
• Identify key pain points of data extraction processes and help create solutions through development of new strategies.
• Supporting migration of new processes and testing new tools.
• Building strong partnerships with all internal/external stakeholders that allow end-to-end seamless delivery.
Risk Management
• Apply all relevant Group, Country, Business or Functional policies and procedures to manage risks.
• To undertake periodic self-assessment on key controls to assess the proper functioning and adequacy of existing controls.
Governance
• In the event of serious regulatory breaches, or where risk tolerances have been breached, ensure senior management are informed and that actions are taken quickly to remediate and/or activities are ceased
Regulatory & Business Conduct
• Display exemplary conduct and live by the Group s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key Stakeholders
• LCS Management Team
• eDiscovery and Data Advisory Team
• DGIL Teams
• SIS & Employment law teams
• Legal COO Team
Other Responsibilities
• Embed Here for good and the Group s brand and values within the role s remit.
• Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.
• Work effectively across the Group, using values behaviours to drive overall business growth.
Our Ideal Candidate Skills and Requirements
• Graduate or Postgraduate with more than 2 years in a technical based role.
• Work as a problem solver with a self-starter, inquisitive mentality and attitude.
• Strong analytical and problem-solving skills.
• High level of proficiency with PCs and applications such as Excel, SQL, databases and data loading tools.
• Experience in programming / scripting languages such as Python, Powershell, C++ a plus.
• Excellent verbal & written communication skills.
• Good time management skills with the ability to multi-task and prioritize work accordingly.
• Experience in data entry and report generation.
• Commitment to maintain confidentiality and a high degree of accuracy of data.
• Diligent and disciplined in establishing and meeting deadlines.
• Information gathering and monitoring skills.
• Able to work independently and collaborate with team members globally.
• Understanding of forensic methodologies and eDiscovery technologies a plus.
Visit our careers website www.sc.com/careers ,

Keyskills :
data collectiondata loadingkeeping things simpledata entry