Manager, IT Resilience

Job Description

Role Responsibilities Job Summary* Define key responsibilities to reflect the duties and responsibilities of this role. As a Manager of IT Resilience for Governance and Assurance focused on Technology Resilience in one of the leading Global Banks, you will perform assurance on Technology Services being onboarded (3rd Party included) against the IT Resilience controls and standards. Clear understanding of how assurance is done using predefined standards is crucial.Responsibilities*Your primary objective is to perform daily resilience assurance review and assessment of IT Resilience Controls based on the incoming engagements from various stream for e.g., cloud-onboarding including reviewing the 3rd party resilience capabilities.Strategy*IT power s Standard Chartered Banks vision and strategic agenda through the provision of innovative, secure and efficient IT solutions; we will deliver greater value to our business stakeholders; we will improve the skills and flexibility of our people and work more effectively with our internal and vendor service partners Business Responsible for the continuity planning for IT Services required to facilitate business continuity and pandemic plans. Ensuring the alignment/governance of the Resilience agenda within IT [Technology Services] and the Group Processes* Perform technology Resilience assessments; resilient design, operational and service management processes; technical architecture, data resilience and testing activities. Ensuring IT Service Continuity Management principles, process, procedures, and best practices are followedPeople & Talent * Drive the discussion with key stakeholders as part of daily assurance review. Involve in training programme across T&I for roles with resilience responsibilities Risk Management* Contribute to the development of a management approach to identifying, planning and managing IT resilience risks. Governance * Primary governance for the Technology s Response and Recovery capabilities. Complete Ongoing Assessment & Governance of resilience & recovery capabilities driving availability objectives for IT against Business expectations. Support the development of ongoing Resilience Test & Exercise Programme and Govern IT s performance and ensure results are assessed, appropriate actions raised and actions managed to conclusion. Ongoing maintenance and development of the IT Resilience Framework Regulatory & Business Conduct *
• Display exemplary conduct and live by the Group s Values and Code of Conduct .
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the [internal and external stakeholders to achieve the outcomes set out in the Bank s Conduct Principles : [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.]
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key stakeholders* Group Resilience, T&I Leadership Team,Third Party Risk ManagementProcess Strategy & Design leadProcess Change Management LeadProcess Analytics LeadContinual Service Improvement LeadGovernance & Assurance LeadRisk & Control LeadSupply Chain ManagementOther Responsibilities* Embed Here for good and Group s brand and values in IT Resilience team; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats); Report directly to the Senior Manager of Governance & Assurance, IT ResilienceAct as the core operational team within Governance & Assurance team to ensure all IT Resilience related engagement requests are reviewed and assured against IT Resilience Management Standard Qualifications * Training, licenses, memberships and certifications
• Strong working knowledge of Governance and Assurance in Technology space mainly on Cloud Services involving 3rd Party.
• Strong understanding of IT Service Continuity Management principles, process, procedures, and best practices.
• Understanding of following processes is a plus, Service Level Management, Availability Mgmt. and Capacity Mgmt. and Change Mgmt.
• Good Technical background having experience in Distributed technologies.
• Good understanding of Cloud platforms - AWS or Azure Architecture
• Years of exp - 5 to 10 years
• Good understanding and working knowledge of ITIL (ITIL Foundation desired)
• IT DR Qualifications
• Good understanding of compliance requirement meeting regulatory needs.
• Bachelor s degree in Computer Science or equivalent required
• Good understanding of Project delivery methodologies Agile, SDLC, Prince
• Structured decision making and Superior problem-solving skills
• Ability to grasp the big picture of the business drivers and IT drivers to create solutions and work at a detailed level, as may be required by business and IT teams to provide solutions
• Ability to collaborate with teams across the firm to leverage previous experiences, utilities, and shared capabilities
• Able to contribute to overall governance process to provide suggestion in terms of automation and lean working process.
• Very knowledgeable about best practices, industry standards, open-source, emerging trends
• Good visualization and presentation skills to create visual models and experience using industry modelling tools
• Excellent team player with ability to communicate effectively with software engineers, infrastructure engineers, business analysts, and business managers
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Keyskills :
code of conductkeeping things simpleservice level managementit serviceshuman skillsservice levellife insuranceproblem solvingcomputer scienceproject delivery