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Manager Operations

10.00 to 20.00 Years   Mumbai City   19 Jul, 2023
Transformplus
Job LocationMumbai City
EducationNot Mentioned
SalaryRs 9 - 12 Lakh/Yr
IndustryBPO / Call Center
Functional AreaOperations Management / Process AnalysisCustomer Service (International)
EmploymentTypeFull-time

Job Description

    HiWe are looking for Operation Manager (Female).Job description
    • You will responsible for Ensure customer policies, procedures and contractual agreement are consistently met.
    • Responsible for all contractual agreements from an operational perspective and ensure realistic and practical commitments are made to clients.
    • Responsible Provide strategic guidance to the operations managers to ensure service delivery
    • Ability to demonstrate business insights and engage in value add conversation with clients
    • Ability to correctly interpret root cause and derive appropriate plan of action to fix Operational issues / challenges
    • You will responsible Maximize utilization of resources.
    • Approve resource planning, recruitment training and other development plans for the teams Mentor and guide direct reports and work closely with all Managers and intervene appropriately to create a competent and close-knit team
    • Collaborate with all functional areas for smooth running of Operations
    • Consistently meet predetermined metrics to achieve business objectives and customer SLAs Ensure contingency plans are in place for all services to include business recovery plans.
    • Ensure timely and accurate reporting of performance metrics and SLAs to the Management.
    • Identify and resolve problem situations as a final point of escalation.
    • Ensure timely preparation and review of goals and development plans for direct reports. Ensure accurate handling and completion of progress reviews on performance and development plans within agreed timescales and provide ongoing feedback to all levels of hierarchy
    • Review performance achievements and targets regularly with Operations Managers / Operations Assistant Mangers and provide strategic direction to improve service delivery
    • Ensure effective tools and mechanisms are provided to the team to track and develop individual potential to meet business objectives.
    • Create a high performance, fair and exciting work environment that provides motivation and development opportunities for the teams.
    • Ensure sharing of knowledge and best practices within the company and counsel managers to enhance performance and arrest attrition. Motivate and develop managers to include specific attention to individual development.
    • Handle all employee related escalation if intervention required.
    • Develop an organization structure that is in line with the business objectives and needs.
    • Manage multiple services across the organization and provide strategic direction and leadership to the teams so that they consistently meet and exceed performance metrics.
    • Knowledge/Skills/Attitude/ Domain expertise (required to play this role)
    Interested Candidates can directly WhatsApp their CVs (Word/PDF) to Vishnu@hidden_mobile

Keyskills :
international bpoteam managementproject management

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