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Manager - Product Support

4.00 to 10.00 Years   Mumbai City   09 Jun, 2022
Mahindra business & consulting services pvt ltd
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    Responsibilities & Key Deliverables Involvement in New product development : 1. Participation in QFD, DFS, DFMEA, Service target setting. 2. Participation in comparative field trials, 3. Monitoring Seeding ( pre-launch ) batch & capturing customer feedback, Co-ordination with Quality, R&D for issues resolution before launchService Readiness ( to ensure before launch ) 1. Service SPOC for New Product development 2. Finalisation of Warranty / Free Service Policy 3. Ensuring readiness of all service Literatures, Special Service Tools 4. Ensuring training to trainers & then training to internal team members as well as Dealer Technicians 5. Ensuring spares parts Pricing & Availability 6. Work with Upstream and Downstream team to ensure smooth launch in Service PerspectiveSupport to Field team for handling Product Issues 1. Mentor CCMs for effective & efficient resolution of the complex concern, escalated concerns 2. Ensure parts availability & recommend Field fix Solutions for making tractor on road immediately 3. Co-ordiante & execute Product RETROFITMENT 4. Identify new technology & process for effective troubleshooting / new age diagnostics 5. Provide remote Technical Assistance to assist dealers in complex trouble shooting of unresolved problems 6. Failure Root cause analysis and share information with upstream teams for product improvements 7. Technical data analysis of warranty & field information to take to a logical conclusion 8. Support in Enhancing technical capabilities of internal as well dealer team Experience 4 to 10 years. Preferably handling new products. Hands on Experience in CRDe Technology would be necessary Industry Preferred Auto, Tractor, Truck Qualifications BE / B. Tech/Diploma - Mechanical / Automobiles, Specialisation in Mechatronics, Automobiles General Requirements ,

Keyskills :
root cause analysisnew product developmenttechnical data analysisnew ageroot causefield trialsdata analysis

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