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MS Engineer

3.00 to 6.00 Years   Mumbai City   03 Mar, 2023
NTT Limited
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryIT - Software
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    Key Roles and Responsibilities:
    • Ensure that assigned infrastructure at the client site is configured, installed, tested, and operational
    • Perform necessary checks, apply monitoring tools and respond to alerts
    • Identify problems and errors prior to or when it occurs and log all such incidents in a timely manner with the required level of detail
    • Assist in analyzing, assigning, and escalating support calls
    • Investigate third line support calls assigned and identify the root cause of incidents and problems
    • Report and escalate issues to 3rd party vendors if necessary
    • Provide onsite technical support to clients and provide field engineering services to clients
    • Conduct a monthly random review of incidents and service requests, analyze and recommend improvement in quality
    • Provide continuous feedback to clients and affected parties and update all systems and/or portals as prescribed by NTT
    • Proactively identify opportunities for work optimization including opportunities for automation of work
    Knowledge, Skills, and Attributes:
    • Ability to communicate and work across different cultures and social groups
    • Ability to plan activities and projects well in advance, and takes into account possible changing circumstances
    • Ability to maintain a positive outlook at work
    • Ability to work well in a pressurized environment
    • Ability to work hard and put in longer hours when it is necessary
    • Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting
    • Ability to adapt to changing circumstances
    • Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey
    Academic Qualifications
    • Advanced diploma, degree, or relevant qualification in IT/Computing (or demonstrated equivalent work experience)
    ,

Keyskills :
MS Engineerconfiguredinstalled

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