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| Job Location | Mumbai City |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Banking / Financial Services |
| Functional Area | General / Other Software,Sales / BD |
| EmploymentType | Full-time |
Technology is the key differentiator that ensures that we manage our global businesses and serve clients on a market-leading platform that is resilient, safe, efficient, smart, fast and flexible. Technology redefines how we do business in global, complex and dynamic financial markets. We have a large number of award-winning technology platforms that help to propel our Firm businesses to be the top in the market. Our India technology teams are based in Mumbai and Bengaluru. We have built strong techno-functional teams which partner with our offices globally taking global ownership of systems and products. We have a vibrant and diverse mix of technologists working on different technologies and functional domains. There is a large focus on innovation, inclusion, giving back to the community and sharing knowledge.Job DescriptionThe candidate will be responsible to support the Voice infrastructure, including Incident, Problem, and Change Management:Voice Services include:Trading telephony (BT ITS and/or IPC Trading Telephony);Intercom (SpeakerBus);Standard telephony (Cisco IP Telephony 11.x/12.x);The successful candidate should be able to identify specific improvements within Network Services standards or processes and work with other ENS teams to take action on;Successfully receive technical escalations and independently provide solutions to resolve high impacting network incidents. Expertly conduct root-cause analysis for major problems and drive the troubleshooting to resolution;Oversight of the onshore provided L1/L2 support desks;Point of escalations for onshore Level1 and Level2 for incident management;Communicate with business units during projects and incidents (Severity 1 and 2 bridges);Operational acceptance of new deployments and create technical documentation for as built environment. (Permit to Operate);Participate in Support on-call duties in rotation;, *The successful candidate will have 7+ year experience in a similar position in an equivalent Financial Services firm;
Keyskills :
market dataip telephonybusiness unitsproblem solvingtime managementtrading systemsnetwork serviceswealth managementtechno functionalmanagement skillsinvestment bankingfinancial services