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Officer - CQA (Engine)

3.00 to 5.00 Years   Mumbai City   02 Apr, 2021
Mahindra business & consulting services p ltd
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryManufacturing
Functional AreaQuality (QA-QC)
EmploymentTypeFull-time

Job Description

Responsibilities & Key Deliverables

  • Manage & coordinate all CQA improvement teams & related activities to improve the product reliability in according to the assigned target.
  • Estimate the risks associated with product development; enable and coordinate reclamation campaigns; manage technically product liability
  • Drive customer quality improvements function along with Customer Care
  • Monitoring product performance trends in the field through Warranty RPH & FCR data from customer care
  • Reduction in RPH, FCR & warranty cost by timely resolution of all the warranty quality problems
  • Track the Product performance in the field through Warranty data & lead the product Quality improvement Committee/ Teams PQC for international operation.
  • Prioritization of warranty complaints using Quality tools & techniques
  • Co-ordinate with all the internal process owner & formation & facilitation of cross functional teams for analyzing & categorizing warranty complaints
  • Co-ordinate with supplier, PD, Sourcing & CQA for improving the production reliability by initiation the corrective & preventing action for identify projects from Warranty
  • Corrective & Preventive actions implementation through CFT approach
  • Conduct periodic meeting, Co-ordinate & follow-up will all the stake holder for early resolution of the quality problems reported from the customer end
  • Ensure compliance to customer specific requirement in co-ordination with all stake holders
  • Support Marketing & Customer care in customer satisfaction surveys & improve the product performance & CSI by improving on CSI findings
  • Tracking effectiveness of solutions implemented for sustenance of actions & present the status to top management in the meetings
  • Support in new product development activities, monitor & track the performance of new product development
  • To maintain failure mode directory in the form of Things gone right (TGR) and Things gone wrong (TGW)
  • Ensure deployment of failure mode directory in new product development through Quality Techniques like DFMEA, PFMEA, DFM, QFD, DOE etc.
  • Ensure that all the Product improvement activities are carried out as per the plan
  • Quality documentation
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Keyskills :
new product developmentcustomer carequality toolstop managementproduct qualitycustomer qualitypreventive actionsproduct developmentquality improvementcustomer satisfactionimprovement activities

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