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Operation Engineer (NOC)

1.00 to 3.00 Years   Mumbai City   06 Jan, 2022
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryEducation / Training
Functional AreaNetwork / System Administration,General / Other Software
EmploymentTypeFull-time

Job Description

The Upstox Story:Upstox is one of Indias leading Fin-Tech companies with a mission to simplify trading & investing to make it easily accessible to the masses. We aim to enable everyone, from new investors to seasoned traders, to invest across multiple categories with our state-of-the-art trade & investment platform and commission-free pricing. We offer numerous asset categories to invest in, like Stocks, Digital Gold, IPOs, Mutual Funds, and more.By focusing on our customers needs and equipping them with personalized yet powerful tools, we witnessed a steep growth of 800% in our customer base from 25 Thousand in 2017 to 2 Lakh in 2019. With 1500% growth in 2020, currently, over 3 million customers trust us with their investment decisions, thus setting us on the course to become an industry-leader in the country.Our mission is simple - to break down the complexities of investing and make it more effortless, accessible, affordable, and easy for the masses to adopt. This key principle when infused with intuitive design and leading-edge technology will help us empower every Indian to take control of their investments.RKSV Securities was founded by Ravi Kumar and Shrinivas Viswanath in 2009 and was soon graced by Kavitha Subramanian as the third co-founder in 2016. Backed by Ratan Tata, Upstox had raised $4 million in Series A funding in early 2016 that was led by Kalaari Capital. The Series B funding round scaled multifold and witnessed an investment of $25 million by US-based investment firm - Tiger Global Management in September 2019.We are looking for talented engineers with strong foundations who can learn and pick up new tools on the fly. We want you to share our passion for developing products that will help change the landscape for fin-tech in India. You would be working with the latest web technologies to build new features, improve performance and reliability of existing features, and improve our development processes as we scale our company.About the TeamWe are a Formula-1 team where every millisecond counts. Here, we are continuously innovating and building highly scalable backend systems and strategies that gives a seamless experience to our customers even during large volume of traffic hitting our systemsA glimpse of what we do:- Creating and improving multiple products via continuous delivery- Embrace and enable DevOps culture within the organization- Data driven approach to build new products and features- Build new tech innovations to improve business processes and enable our various departments to help service our customers betterExperience: 1+ yearsThe Operations Engineer is responsible for supporting critical and escalated issues. Take end to end responsibilities of newly assign tasks to the application support team. Coordinate with respective stakeholders, if there is any query on task assignment. The another part of this role is to mentoring/supporting junior team members for day to day issue handling.Education : Should have Bachelors degree in Computer Science or Engineering.Responsibilities: - Effectively address client queries with timeliness and accuracy.- Understand client requirements and ensure effective business delivery is achieved.- Responsibility for providing solutions/workarounds to customers problems, in a fast and professional manner, within SLA restrictions.- Support junior staff in resolving complex queries and tasks.- Support the team in various ad-hoc tasks and activities assigned to the group.- Create knowledge base content to capture new learning for re-use during troubleshoot similar issues.- Contribute towards process improvement ideas on productivity, accuracy turnaround time of Incident handing and response to the customer queries.- Troubleshoot the issues and escalate it to the engineering team when the problem is beyond the scope of Application support or falls out of the support team s expertise.- Handle critical escalations and mitigate the issue. Responsible for learning new work processes and procedures required for the team, including creating appropriate training materials and training sessions.- Ability to work under pressure, multi-task and deal with conflict/crisis (i.e. realize something is important or will quickly become critical) on large-scale products.- Commitment to quality and excellence.- Ability to learn independently, research products and technologies using the available internal resources and documentation.- Flexible in the working hours and ready to provide 24/7 on-call support for the L1 support team on a rotational basis.Key Skills:- Fluent in the English language with good written and verbal communication skills.- A strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment.- Excellent knowledge of popular SQL/NoSQL databases.- Knowledge of HTTP, REST, SSH, Telnet, SSL, DNS and web applications works.- Excellent knowledge of Linux/Unix systems- Excellent time management and organizational skills, and ability to handle multiple concurrent tasks with minimal supervision.- Understanding of Statistics skills will be an advantage.- Good to have knowledge of application monitoring tools: Zabbix, Nagios, Splunk, Sumo Logic.- Experienced in working with critical application support projects. Good to have experience and knowledge with web application architecture.- Understanding of the integrations and flow of applications.Upstox is an Equal Opportunity Employer; all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other characteristics.A basic requirement but one that many forget: Make sure you go through our website , download our app and give us feedback!,

Keyskills :
troubleshootingweb applicationsweb technologiesinspectionbusiness deliveryglobal managementapplication supportqualitycomputer scienceweb applicationoncall support

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