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Payments Global Client Support Client Service Analyst

3.00 to 8.00 Years   Mumbai City   24 May, 2023
JPMorgan
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaGeneral / Other SoftwareFinance / Accounts / Tax
EmploymentTypeFull-time

Job Description

    Job responsibilities
    • Understanding clients relationships with the bank.
    • Developing, maintaining, and broadening partnerships with Clients (internal and external).
    • Take ownership of inquiry resolution end to end and ensure all complaints are escalated appropriately, leveraging the client tier service differentiation.
    • Resolving external and internal inquiries pertaining to J.P. Morgan s Wholesale Payments core cash products and tracking and monitoring inquiries via an Inquiry Management tool.
    • Liaising with other functions to ensure Clients receive satisfactory resolution in a timely manner.
    • Delivering value added solutions to clients, identifying and promoting service improvement, efficiencies and opportunities.
    • Proactively coordinate with Service and other internal groups for additional support that may be needed to resolve client inquiries
    • Promoting best practice sharing with Dedicated Service, and participating in and supporting Client Experience improvement initiatives.
    • Recognizing non-standard service provisions as requested by clients and highlight as sales opportunities.
    • Investigate and inform senior management of potential processes that could reduce exposure. (i.e., formatting issues, inconsistent procedure interpretation among service centers, incorrect processes, etc.)
    • Identified candidate will be an individual contributor.
    Required qualifications, capabilities, and skills
    • At least 3 years experience in client service, sales, operations, or institutional and corporate client business knowledge.
    • Communication skills excellent oral and written business communication skills, as well as, ability to present information clearly and concisely.
    • Time management and organizational skills
    • Strong interpersonal skills, excellent problem solving abilities, attention to detail and resolution skills.
    • Proven interpersonal effectiveness, ability to build relationships and influence others to achieve the desired outcome.
    • Aptitude to work in a fast paced environment while balancing the needs of the clients with associated risks and interests of the Firm
    • Strong time management and organizational skills.
    • Capability to determine priorities and maintain a balanced work approach to achieve business objectives and goals.
    • Proficient with Microsoft office applications
    • Knowledge of J.P.Morgan s Wholesale Payment core cash product offering and client portals is a plus
    ,

Keyskills :
deliverytroubleshootingflashcashcustomer relations

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