Product Manager, Credit Product Enablement

Job Description

This role sits within the Product Enablement (PE) hive within the larger Client Lifecycle Design and Management (CLDM) Business Transformation team to act as a Product Manager to facilitate strategic design and delivery across the end-to-end Credit Lifecycle.PE hive is aligned to the Ways of Working (WOW) framework, which is a bank wide transformation effort to improve the way we work. It is a critical enabler for execution of our strategy.WOW intends to make it easier for our people to, more quickly and safely, get the right things done for our clients, gearing the Bank for high performance and innovation in a fast paced, dynamic environment. There is a defined investment management standard and governance structure for delivery of change initiatives via a range of agile approaches / methodologies.Business
• Successful candidate will support delivery of PE initiatives, with specific focus on transformation of the credit lifecycle for Corporate, Commercial and Institutional Banking (CCIB) clients, and contribute to achieving the metrics and business outcomes in line with the CCIB business plan, working in close conjunction with the CCIB Client Coverage, Credit, Technology and Innovation, and other functional partners.
• Deliver initiatives that will contribute to the execution of CCIB strategy.
• Bring CCIB business understanding and acumen and Client centricity to bear in the design and implementation of business change initiatives.
• Collaborate closely with internal and external stakeholders to manage end-to-end execution of initiatives. This includes scoping, planning, sign-off, execution and follow-up activities.
• Lead Working Groups and / or stakeholder engagement to ensure that execution is completed to plan.
• Assess the Frontline and Client impact of strategic initiatives. Design and execute frontline communications and briefing strategies to build staff engagement.
• Measure and track the effectiveness of implemented initiatives.
• Proactively update key stakeholders throughout the project lifecycle.
Processes
• Implement best practices in product management, data science, and analytics and build a culture of ownership and accountability with a strong focus on outcomes and quality of deliverables.
• Prepare and maintain product roadmaps based on different dimensions and levels of granularity.
• Prioritization of initiatives aligned with strategic goals of the business.
• Optimization of product strategy as per business plan.
• Work closely with the UX and UI teams to create user journeys and prototypes, and build simple, functional interfaces which have a lasting user experience.
• Support A / B test experiments with end-users and own test readout and analyses.
• Own key capabilities and features in the strategic roadmap, ensuring stakeholders are engaged throughout delivery process.
• Participate in brainstorming sessions during discovery / shaping phase for new initiatives.
• Manage multiple business stakeholders across geographies and client segments.
• Proactively support Agile practices and foster a culture of continuous service improvement.
Risk Management
• Monitor all major risk issues and concentrations. Where appropriate, direct remedial action and / or ensure adequate reporting to Risk Committees.
• Ensure that initiatives are delivered consistent with the requirements of the ORF and in a manner, that ideally improved our operational risk profile.
Governance
• Promote an environment where compliance with internal control functions and the external regulatory framework is a central priority of the business.
• Ensure the Bank s project and change management governance disciplines are adhered with.
Regulatory and Business Conduct
• Display exemplary conduct and live by the Group s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Be part of the CCIB Client Coverage COO team to achieve the outcomes set out in the Bank s Conduct Principles: Fair Outcomes for Clients; The Right Environment.
• Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters.
Key Stakeholders Internal
• CCIB Client Coverage COO Management Team
• Global Process Owners
• Regional and Country Business Leads
• Country CCIB Client Coverage & Risk teams
• Credit Risk and Operational Risk
• Credit Operations
• UX / UI team
• Technology and Innovation
Our Ideal Candidate
• 5+ years of professional work experience in Product management or Project delivery or Consulting.
• Functional knowledge of client lifecycle systems in a Corporate, Commercial, or Institutional banking context.
• Understand the end-to-end credit lifecycle with good understanding of credit systems and the and flow of data.
• Understanding of Agile scrum ceremonies such as Story Refinement, Sprint Planning, Daily Standup, Sprint Review and Sprint Retro.
• Understanding of data models, analytics and microservices architecture.
• Experience in design thinking, conducting of user interviews, A/B testing and developing client journeys.
Preferred
• Certified in product management
• Prior experience in data analytics
• Prior experience in UX / UI design
Role Specific Technical Competencies
• Execution of product management best practices to achieve optimal outcomes.
• Understand the end-to-end credit lifecycle with good understanding of credit systems and the and flow of data.
• Understanding of Agile scrum ceremonies such as Story Refinement, Sprint Planning, Daily Standup, Sprint Review and Sprint Retro.
• Understanding of data models, analytics and microservices architecture.
• Experience in design thinking, conducting of user interviews, A / B testing and developing client journeys.
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Keyskills :
marketingsalesproduct developmentproduct managementdeliverykeeping things simpledata modelsdata sciencehuman skills