Product Owner, CRM

Job Description

The Business Development (BD) unit, which sits within the Commercial, Corporate and Institutional Banking (CCIB) division, is looking to hire a CRM Product Owner to join a newly established programmme that has been set up to deliver the long term Customer Relationship Management (CRM) Sales and Marketing solution. The programme looks to transform our sales & marketing approach, to unlock new revenue opportunities and to support our top-line growth ambition. The CRM Product Owner will support & drive the definition and implementation of pan-CCIB transformation initiative CRMx. Responsibilities include aligning the CRM Sales & Marketing Roadmap to the overall vision & strategy set by the Chief Product Owner and to take up ownership of the CRMx Sales & Marketing product backlog.Key responsibilities:

• Presents and leads sessions and requirement workshops, based on Agile Delivery Methods
• Defines, refines, socializes, and tracks product roadmap for owned CRM capabilities together with Cluster & Chief Product Owner
• Has knowledge of CRM products (Desired Dynamics 365 etc) to make adequate design decisions & propose solutions to requirements based on industry & technology best practices
• Manage vendors, do joint design, and influence product direction
• Drive adoption of the product

Governance

• Adherence to policies and control standards, ensuring compliance and operation within risk tolerance and risk appetite
• Maintain awareness and understanding of the regulatory framework in which the Bank operates, and the regulatory requirements and expectations relevant to the role.
• Responsible for delivering effective governance within the deliverables and possessing the ability to constructively challenge relevant stakeholders and teams effectively.
• Ability and willingness to work through details with relevant control functions in an open and collaborative manner to achieve the desired governance outcome within the bank s risk appetite.
• Work with global teams in Risk, Compliance and COO Office to ensure adherence to the Bank s Risk framework, in the identification, assessment, mitigation, control and monitoring of risk.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters.

Key StakeholdersInternal:

• Client Coverage Senior Bankers, GAMs, RAMs, FAMs
• FM Sales & GCM Bankers
• CCIB BD CRM and Frontline Enablement Product Owners
• CCIB Process Owners and Process Owners delegates, as applicable
• Sales Enablement Refinement Forum
• Sales Enablement Hive Leadership Team
• Sales Enablement Hive Squads
• Country/Regional/Segment Client Coverage Business Managers
• Risk Framework Owners for CCIB Processes, where relevant
• Legal, Audit and CFCC, where relevant
• CCIB & CC MT, where relevant

External:

• External vendors and suppliers, where relevant

Our Ideal Candidate

• 10+ years in digital & technology implementations, preferably in a large Financial services organization, handling complex implementations.
• 5+ years experience with agile delivery approaches (e.g. Scrum, SAFe), ideally working experience as a Product Delivery, Product Owner, or similar role
• Prior experience in managing change for a CRM platform is preferred, ideally experience in a vendor solution delivery
• Understanding of wholesale/ corporate banking products, processes, and an appreciation of the role of frontline and their needs would be valuable
• Desired Agile Product owner training/certification
• Experience with dealing with emerging technologies, proofs of concepts, driving pilots, and product evaluations utilizing innovative sales engagement technology
• Experience in the analysis and understanding of business processes and needs to develop a Product backlog, feature backlog & User stories
• Experienced with managing delivery with scrum masters, technical developers, and architects
• Develop and maintain the product vision and roadmap with (C)POs, squads, and stakeholders
• Ability to manage effective planning, implementation, evaluation, and sustainment of product backlogs, to ensure the achievement of anticipated benefits, using Agile methodology
• Be a self-starter that thrives in the face of challenge, clearing obstacles with a resourceful and creative approach to problem-solving.
• Strong intellect with superior analytical, problem solving and decision-making skills
• Strong interpersonal skills with the ability to collaborate with multi-functional, multi-cultural, multi-product teams to achieve superior results
• Strong communication skills oral, written and presentation to explain complex or technical issues for a broad audience
• Strong stakeholder management ability in handling wide ranging and senior stakeholders (across segments/product areas)
• Ability to build effective working relationships across all levels of a diverse, global organisation
• Exceptional collaboration skills, strong team player

Apply now to join the Bank for those with big career ambitions.To view information on our benefits including our flexible working please visit our career pages . We welcome conversations on flexible working.,

Keyskills :
scrumagileproduct managementmarketingdeliveryprinter fleet managementenvironmental impact assessmentcustomer relationship managementstatements of work sowsalesmarketing