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Product Support Specialist

2.00 to 4.00 Years   Mumbai City   01 Sep, 2022
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryKPO / Analytics
Functional AreaProduct Management
EmploymentTypeFull-time

Job Description

    • Provide technical support for LNRS FCCs payment efficiency, compliance and financial counterparty solutions, hosted by Accuity, or installed behind our clients firewalls, across the entire client portfolio
    • Interact with technical team members of the client staff
    • Liaise with LNRS Software Engineering and Professional Services team members while trouble shooting complex, escalated client issues
    • Provide post-sales support for clients and prospects to help support the sales operation
    • Use appropriate software tools to diagnose proper resolution of customer questions and problems
    • Manage and develop procedures to ensure quality support for all LNRS FCC products
    ,

Keyskills :
technical supportcustomer relationsdata qualityquality

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