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Quality Analyst

2.00 to 7.00 Years   Mumbai City   26 Dec, 2022
Gratitude India Manpower Consultants Private Limited
Job LocationMumbai City
EducationNot Mentioned
SalaryRs 5 - 10 Lakh/Yr
IndustryBPO / Call Center
Functional AreaQuality (QA-QC)
EmploymentTypeFull-time

Job Description

    To APPLY FOR THIS POSITION CLICK ON THE LINK AND DIRECTLY SHORTLISTS FOR THE INTERVIEWhttps://www.myglit.com/lateral/cref/3cddb85d93There are 2 Positions :1 ) Quality AnalystQuality AnalystSkill: Voice Support (Excellent English Comm skill + Fluent Punjabi Language)Qualification - Any Graduation ( BCOM, BMM, BSC,BMS)BTECH/ BE degree are not Acceptedmore than 2 years of experience in International BpoLocation: Mumbai (Powai) Work from OfficeResponsibilities
    1. Identify and remedy defects within the production process
    2. Recommend, implement, and monitor preventative and corrective actions to ensure that qualityassurance standards are achieved
    3. Compile and analyze statistical data
    4. Draft quality assurance policies and procedures
    5. Investigate customer complaints and product/process issues
    Requirements and skillsProven work experience as a Quality Analyst /Trainer or similar role2. Experience in quality inspection, auditing and testing / training3. Excellent communication skills, both written and verbal ( English / Hindi/ Punjabi)4. Strong computer skills.5. Knowledge of QA databases and applications is a plus6. Strong analytical and problem-solving skills7. Meticulous attention to detail8. Relevant training and/or certifications as a Quality Analyst/ Trainer

Keyskills :
voice processinternational call centertraining managementoffshoringpunjabiquality analysisbpo operationsoutsourcing

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