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Quality Analyst

1.00 to 6.00 Years   Mumbai City   31 May, 2023
Acme Services Private Limited
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryOthers
Functional AreaQuality (QA-QC)
EmploymentTypeFull-time

Job Description

    Job description- Must have a dedicated workspace at home to ensure no background noise for customerinteractions [Calls/Chats/Mails etc]- Must have Internet speed of minimum of 50 Mbps- Good Quality Headset- Power backup in case there are frequent power failuresAbout the roleWe are looking for quality analyst to monitor our outbound rider service operations, In this roleyou will be:Monitoring the required number of calls and giving accurate feedbackConstant updating of core processesCall out process gaps on a day on day basis to improve the rider experienceUnderstanding rider s expectations and build in the required changes into the processShould know multiple languages Hindi, English, Marathi or Kannada,Tamil and TeluguetcExceptional listening and analytical skillsDemonstrated ability to create scripts and other written communicationsWhat you will need to doTake team huddles everyday and close the gaps-1+ years of relevant experience in quality assurance-Working Knowledge of CRM tools like Kapture, Salesforce, Remedy etc.-Excellent communication skills written and spoken.-Candidates who can speak regional languages in addition to English will be preferred--MS office intermediateMandate requirements- Must have a dedicated workspace at home to ensure no background noise for customerinteractions [Calls/Chats/Mails etc]- Must have Internet speed of minimum of 50 Mbps- Good Quality Headset- Power backup in case there are frequent power failures-We are looking for quality analyst to monitor our outbound rider service operations, In this roleyou will be:-Monitoring the required number of calls and giving accurate feedback-Constant updating of core processesCall out process gaps on a day on day basis to improve the rider experience-Understanding rider s expectations and build in the required changes into the process-Should know multiple languages Hindi, English, Marathi or Kannada,Tamil and Teluguetc-Exceptional listening and analytical skills-Demonstrated ability to create scripts and other written communicationsWhat you will need to do-Take team huddles everyday and close the gaps-1+ years of relevant experience in quality assurance-Working Knowledge of CRM tools like Kapture, Salesforce, Remedy etc.-Excellent communication skills written and spoken.-Candidates who can speak regional languages in addition to English will be preferred-MS office intermediate

Keyskills :
remedycrm

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