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Rebel Foods - AVP - Quality & Defect Reduction

5.00 to 8.00 Years   Mumbai City   23 Mar, 2022
Rebel Foods
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryFMCG / F&B
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

    AVP- Quality & Defect ReductionAbout Us :- We are surrounded by the worlds leading consumer companies led by technology - Amazon for retail, Airbnb for hospitality, Uber for mobility, Netflix and Spotify for entertainment, etc. Food & Beverage is the only consumer sector where large players are still traditional restaurant companies. At Rebel Foods, we are challenging this status quo as we are building the worlds most valuable restaurant company on the internet, superfast.- The opportunity for us is immense due to the exponential growth in the food delivery business worldwide which has helped us build The Worlds Largest Internet Restaurant Company in the last few years. Rebel Foods current presence in 7 countries (India, Indonesia, UAE, UK, Malaysia, Singapore, Bangladesh) with 15 + brands and 3500+ internet restaurants has been builds on a simple system - The Rebel Operating Model.- While for us it is still Day 1, we know we are in the middle of a revolution towards creating never seen before customer-first experiences. We bring you a once-in-a-lifetime opportunity to disrupt the 500-year-old industry with technology at its core.- We urge you to refer to the below to understand how we are changing the restaurant industry before applying at Rebel Foods.- https://jaydeep-barman.medium.com/how-to-build-1000-restaurants-in-24-months-the-rebel-method-cb5b0cea4dc8- https://medium.com/faasos-story/winning-the-last-frontier-for-consumer-internet-5f2a659c43db- https://medium.com/faasos-story/a-unique-take-on-food-tech-dcef8c51ba41Roles & Responsibilities :- Team leadership- Lead a team of 50 plus quality and process assurance to drive- Ability to manage at scale in a national level role with distributed teamsDriving customer experience (CX) :- Continuous tracking of Own & Third-party platform order ratings & Restaurant ratings for all the cities- Analyzing the customer feedback data and aligning Operations Team to ensure that all kitchens meet the key input ratings that impact CX and restaurant ratings- Interacting with customers to find out their concerns and pain points.Defect reduction SOP Simplification :- Reviewing processes and SOPs to bring in better efficiencies in day to day operation- Tracking SOP deviations through camera audits and aligning Training Team accordingly to make sure 100% adherence is there in the kitchens- Reducing kitchen complexities, by identifying source of defects and executing poka yokesNew Product Launches :- Tracking adherence of newly launched products SOPs very closely for initial weeks to ensure proper execution inside all the kitchens through camera auditsLegal & regulatory compliance :- Drive adherence of all FSSAI and other food safety and quality related standards- Ensure 100% compliance of local lawThe Rebel Culture : Finally, but most importantly, Rebel is not a usual workplace. The following slides will give you a sense of our culture, how Rebel conducts itself, and who will fit into the company. Please go through it before you make your mind up. Its not everyones cup of tea. https://www.slideshare.net/JaydeepBarman/culture-rebel,

Keyskills :
food safetycustomer experienceregulatory complianceprocess assurance

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