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Regional Head - HR Shared Services

4.00 to 5.00 Years   Mumbai City   25 Jan, 2023
VFS Global
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryRecruitment Services
Functional AreaSBU Head / CEO / Director
EmploymentTypeFull-time

Job Description

    Areas of Responsibility & brief description- Overall responsibility of Client Retention and Service delivery as per SLA. Building strong mutually beneficial professional relationships with internal and external stakeholders at all levels.- Responsible for overall HR process and policy compliance for the region / unit. Keep up to date with legislative changes and review policies and procedures accordingly- Managing customer feedback through Service Reviews. Use key metrics to challenge and drive continuous improvement in people management processes and overall business effectiveness- Monitoring employee query management, response tracking system, employee Data Management and quality control- Monitoring Employee benefits administration, payroll and compliance process. Ensure any benefits or pay concerns are identified and addressed with line managers to ensure satisfactory employee engagement levels are maintained.- Ensuring that team is motivated to deliver high level employee services- The role will be responsible for training and monitoring the performance of the other full time HR Administrator in the team- Contribution to goals of the department through customer satisfaction, service efficiency and cost savings- Supports & delivers HR projects- Being proactive in developing, introducing, reviewing and improving HR Administration processesEducation & Training - Masters in Human ResourcesWork experience (if adequate) - 12-18 years of overall HR experience and last few years in HR Shared Services or similar set up and preferably, if anyone handled America and Europe Region- Atleast 4-5 years in similar role / levelExpert Knowledge - Experience in handling HR operations, knowledge of labor laws and international HR practices relevant to the role, payroll management- Solid working knowledge of MS Office is essentialOthers :- Will be responsible for large regions / multiple countries HR Operations- Demonstrate excellent attention to detail and accuracy- Excellent interpersonal skills with the ability to build strong relationships- Ability to prioritise tasks and manage time effectively,

Keyskills :
customer relationsshared servicesms officehr operationskey metricsretaillabor lawsemployee data managementdata managementclient retentionsalesmarketingbusiness development

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