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Relationship Executive

0.00 to 2.00 Years   Mumbai City   03 Feb, 2023
Rekrut India Private Limited
Job LocationMumbai City
EducationNot Mentioned
SalaryRs 1.0 - 3.5 Lakh/Yr
IndustryFMCG / F&B
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

    We are looking for acustomersuccessmanager who can provide ongoing support to our clients and network with them. The candidate should be able to contribute to building relationships, implementing new programs that will increase your business revenue potentials and minimize churn rates.ACustomerSuccessManagers responsibilities include supportingcustomersas they transition from sales prospects, building close relationships that often last beyond any one project or job-order lasting process ownership with the business itself.Ultimately, you will work directly with clients to help solve their problems and ensure their satisfaction while they are an active account with us. You will also work closely with other employees to ensurecustomerquestions and concerns are addressed in a timely manner.Responsibilities
    • Establish clearclientretention goals
    • Process milestones for the clients and employees to work toward
    • Assistcustomerswith setting up and navigating programs or software
    • Promote the value of the product
    • Upsell services and products with the brand image
    • Promote value throughcustomerexperience
    • Assist in creating training courses and educational materials
    • Reviewcustomercomplaints and concerns and seek to improve thecustomerexperience

Keyskills :
salesenglish

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