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req, Manager - Service Quality

5.00 to 8.00 Years   Mumbai City   04 Sep, 2023
Busisol Sourcing India Pvt Ltd
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryRecruitment Services
Functional AreaOperations Management / Process Analysis
EmploymentTypeFull-time

Job Description

    Job Code : JN/51218/2013 Function area : Air/ocean transportation/ Logistics / 3PL Contact Person : Devi Ganesh Industry type : Logistics Industry/ Shipping/ Import/Export department Position : Manager - Service Quality Work Experience : 10 to 15 Status : active Hiring Role : Service Quality, Operations, BIM Response Ph/Mob : hidden_mobile Response Email 1 : Date : 23-Jan-2020 End Date : 02-Feb-2020 Skill category : Service Quality / process audit / operations excellence Relevant Experience : 5-8 yrs in Logistics Industry CTC Range : Open Show CTC range in portal : Marks as Hot Vacancy : Posted by : Devi Email : Job description : Job Description Job Title : Manager Department : Service Quality (ILS) Western India Location/Cty : Mumbai , India 1. Brief Description This position will lead and implement Service Quality and IT products/ projects and assignments related to customer solutions and operations to achieve Service Excellence for the Western region of India based in Mumbai. 2. Key Result Areas Guide and supervise International Operations (ILS) team team to execute export /import , exceptional operational handling , technical training , systems SME support Provide business process technical support to achieve service excellence objectives Education: University Degree ( Full time 5 to 8 yrs) required. Preferable - Post Graduate Degree / Graduate or Engineering Bachelors Experience: Minimum of 5 to 8 years in Logistics Industry/ Shipping/ Import/Export department Exposure to Air/ocean transportation/ Logistics / 3PL in working with a Supply chain service provider Preferbably exposure to Order Mangement / Buyers Consolidation process & systems and related forwarder ERP systems Service Quality / process audit / operations excellence role exposure would be an added advantage Skills Set: Possess Customer Service mindset and passion for Service excellence Leadership Self driven and motivated Capable of working with cross functional Teams Excellent interpersonal and communication skills Professional with positive self-image Technology savvy with good hands on experience in MS office , Logistics/Forwarding ERP systems Ability to work under pressure and under flexible time schedules for conf. calls Ability to develop long term customer relationship while maintaining company interest Action Oriented Drive for Results Dealing with ambiguity Ability to Multi-task Ability & passion to coach & train Associates Problem solving skills Laser Sharp-Focus Language Skills: Proficient in Spoken & written English . ********************** Uploaded Date : 23-Jan-2020,

Keyskills :
ms officesupply chainprocess auditproblem solving

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