skillindiajobs
Register for Job
Hyderabad Jobs
Banglore Jobs
Chennai Jobs
Delhi Jobs
Ahmedabad Jobs
Mumbai Jobs
Pune Jobs
Vijayawada Jobs
Gurgaon Jobs
Noida Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Requesting Candidates for Senior Executive - Customer Success Management

2.00 to 5.00 Years   Mumbai City   12 Aug, 2022
Tata Communications Ltd
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryTelecom / ISP
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

    Job Family DescriptorAct as Customer voice in the organization and viceversa and be the customer champion for all service expectations and contractual obligations by orchestrating Tata Communication teams to exceed customers expectations throughout the customer lifecycle Increase in wallet share of customer in terms of YoY Gross Revenue Growth Increasing NPS in the respective accounts Adoption usage of TCL services Renewals and Churn Management Own the overall Operational and Delivery relationship with the Customer and contribute to the Service life cycle of the contract managing stakeholders expectations Collaborate with the contract manager where one is present and contribute to profitability agenda and ensuring that contractual commitments are met Become a Trusted Advisor to the customer Provide technical support to customers or training on products to help customers plan and understand best ways to utilize companys products basis needs and business plans Ensure successful transition of the engagement team to the delivery team with the overall objective to make TCL a preferred partner for customer Influence TCL retention with customer to increase revenue opportunitiesBroad outline of the RoleMay Lead a team through application of deep knowledge of one job area or broad knowledge of several job areas within Customer Success Management or may be an individual contributor Operational role responsible for setting objectives and delivering results that have a significant impact within the context of a wider operational area Identifies problems and updates or modifies working methods in own role without the benefit of defined procedures May Provide first level of supervisory management to a work team that includes professional roles May also supervise technical and administrative staff Self sufficient capable of identifying key issues and priorities and focusing on these to deliver required results with minimal direction and supervision Work group team focus Education Graduate engineering preferred Experience 4 8 yrs,

Keyskills :
salesmisdeliverycustomer service

APPLY NOW

Requesting Candidates for Senior Executive - Customer Success Management Related Jobs

© 2020 Skillindia All Rights Reserved