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Salesforce Systems Analyst

3.00 to 8.00 Years   Mumbai City   15 Jun, 2023
Videojet Technologies India Pvt Ltd
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryPrinting / Packaging
Functional AreaSales Support / MIS
EmploymentTypeFull-time

Job Description

    This position leads continuous improvement initiatives, ensuring that Videojet, Esko, and X-Rite (PID) maintain world-class financial processes and controls through examination and evaluation of internal control for business processes, reporting findings to the management with his / her recommendations for possible improvements. This is a high-visibility role, working closely with Videojet, Esko, and X-Rite senior leadership and business unit managers, as well as parent company (Danaher) personnel.WITHIN YOUR ROLE YOU WILL:
    • Translate business requirements into technical specifications, developing new features, and improving the existing ones to increase the functionality of Salesforce and its applications.
    • Collaborate with product owners and business analysts to transform evolving requirements into working applications that meet the business and usability needs
    • Work in partnership with business stakeholders to understand and document their business processes, issues, challenges, and opportunities.
    • Ownership of small to medium sized projects, driving the projects to completion while ensuring process adherence and business success.
    • Provide critical support to end users including managing issue resolution and performing root cause analysis
    • Leads user acceptance testing, identify testers, develop test scripts, and conduct test execution
    • Understand integration points with other systems that interface with Salesforce and minimize ripple effects during development.
    • Support Marketing, Sales, and Service projects and initiatives
    • Comfortable with flexible and global work hours: this is a global team with business and team members on every major continent. There may be meetings with the team and business that may be later in the evening on a regular basis. You have the flexibility to adjust your work hours so long as job responsibilities are met.
    Your EDUCATION OR BACKGROUND EXPERIENCE WILL INCLUDE:
    • Strong analytical and data-driven approach to provide solutions, hands on troubleshooting, and issue resolution
    • Strong capability to deliver results while quickly adapting to changing priorities and unforeseen challenges
    • High productivity, strong work ethics, commitment to meeting deadlines and to make steady progress on long-term projects without the need for fire drills or last-minute panic
    • Highly self-motivating and able to work without supervision since this is a flexible work-from-home position on a global team with global management.
    • Ability and skills to work asynchronously, using online collaboration and work management tools to maximize productivity and value-add to the business while minimizing interruptions to work.
    • Ability to drive towards a solution even when there is some business ambiguity
    • 3 years of experience in Salesforce, or other CRM system. Experience in specific Salesforce applications (CPQ, Sales Cloud, Field Service, etc.) a plus
    • Salesforce knowledge: Administration, data model, sharing and security architecture, standard Salesforce capabilities.
    • Excellent written and verbal communication skills in a global environment (in English), with both technical and non-technical team members and business users around the world.
    • Outstanding understanding of new and existing technological capabilities in Salesforce and other IT solutions and ability to apply solutions within Videojet
    • Programming and/or SQL-related coding experience, and other CRM or ERP experience would be advantageous.
    ,

Keyskills :
field servicedanaher business systemuser acceptance testingtest scripts

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