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Security Engineer L2 - Crowdstrike

2.00 to 7.00 Years   Mumbai City   30 Mar, 2021
NMS Consultant Hiring For Leading manufacturing company
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryNot Mentioned
Functional AreaNot Mentioned
EmploymentTypeFull-time

Job Description

Responsibilities

  • Provide well-thought out and reliable direction, both in technical and non-technical terms, to help customers
integrate, deploy and maintain the CrowdStrike service
  • Take ownership of customer issues, including initial troubleshooting, identification of root cause and issue
resolution or escalation
  • Identify and escalate priority issues that need immediate attention
  • Meet or exceed customer expectations on response quality, timeliness of responses and overall customer
experience
  • Serve as internal and external point of contact on customer escalations and ensure customer issues are
resolved as expediently as possible
  • Collect information and document bugs with Team/Technical Leads for product issues that are impacting
businesses
  • Create process or troubleshooting documentation in the support knowledge base
  • Push creative thinking beyond the boundaries of existing industry standard practices to come up with process
improvements and new ways to delight customers
  • Expected to work in 24x7 technical support team (typically 5-8 days of night shift from 2200 to 0700 hours, next
day)Minimum Qualifications: 4+ years of customer support, technical support, system administration or related customer facing role. 1-2 years hands-on experience on Crowdstrike EDR solutions specifically FALCON suite Knowledgeable in the Windows environment, including Windows Service and Workstation, troubleshooting anddiagnosing low-level operating systems and network issues Passion for solving customer issues and advocating for their success, in a fast paced, highly technicalenvironment Ability to learn new technologies quickly Excellent relationship management, customer service and communication skills in variety of forms (written, livechat, conference calls, in-person) Ability to work independently with little direct supervision and as a part of a team Outstanding analytical and coordination abilities. Adept at organizing Ability to remain calm, composed and articulate when dealing with tough or complex situationsDesired Candidate ProfileStrongly Desired Qualifications:
  • Experience supporting Kernel level security solutions
  • Experience supporting hybrid environments
  • Experience supporting security applications such as AV, VPN, EDR, Firewall, Proxy
  • Linux troubleshooting experience a plus
  • Experience with Splunk
  • Experience with troubleshooting Windows and Mac machines
  • MCP or higher a plus

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