Senior Manager

Job Description

*Role Responsibilities Strategy
• Exhibit qualities which demonstrate the group s strategy.
• To treat Customer s with Human touch and understand the importance at every business stage and inculcate this aspect in reporting Staff.
• To support strategic intent, on the growth of business, cross functional advantage and work on cost efficiency.
Business
• To establish and maintain excellent working relationship with the customers to ensure prompt and effective responses to the various business requirements, queries and requests from them.
• To be aware of the business targets and ensure compliance.
• To devote special care for the Trade Transaction Owner Clients and ensure service delivery as agreed.
• To own the business transactions of Clients and ensure completion at all levels/stages on a sustained basis.
Processes
• To ensure that all transactions are accurately checked, processed and released in compliance with statutory regulatory and internal operational instructions.
• To effectively monitor and ensure deals are being released as per the Departmental Operating Instructions manual, customer s instructions and within the timeliness and accuracy standards specified.
• To monitor and ensure transactions are handled with in the allocated approved limits at all times, on a continual basis, and this is reviewed periodically.
• Continuous Improvement in Productivity to the standards prescribed for the Processes from time to time.
• Comply with Group Money Laundering Prevention Policy and Procedures to the extent applicable and reporting all suspicious Transactions to the Line Manager.
Document Checking
• In depth knowledge and application of ICC rules.
• Scrutinise documents against letter of credit and ICC rules and identify discrepancies
• Respond to client queries; provide suggestions on rectifications and simplification of documents.
• Proactive identification of risks and concerns, including escalation to all relevant stakeholders.
• Contribute idea/ initiatives to stakeholders as to improve the presentation of documents.
• Acquire CDCS Certification and relevant internal certifications as applicable
• Follow PPG, DOI, country practices and SCB internal policies
• Facilitate identification of risks in the process and mitigate them
• Drive pro-active management of risks and controls through control checks on hot spots.
• Establishing proactive key control indicators that provide early warning signals.
• Retrieve the letter of credit from the DTP, enquire into available balance, past drawings, SHI etc
• Complete E doc check.
• Effective usage of TD functionality for transaction monitoring
Negotiations
• In depth knowledge and application of ICC Rules
• Respond to client queries and provide solutions
• Proactive identification of risks and concerns, including escalation to all relevant stakeholders
• Contribute idea/ initiatives to stakeholders to improve the service delivery
• Acquire CDCS Certification and relevant internal certifications as applicable
• Follow PPG, DOI, country practices and SCB internal policies
• Facilitate identification of risks in the process and mitigate them
• Drive pro-active management of risks and controls through control checks on hot spots.
• Establishing proactive key control indicators that provide early warning signals.
• Retrieve the letter of credit from the DTP, enquire into available balance, past drawings, SHI etc
• Effective usage of TD functionality for transaction monitoring
• In depth knowledge on bills handling and Trade payment messages
Guarantee
• In depth knowledge and application of ICC Rules including URDG and ISP
• Respond to client queries and provide solutions
• Proactive identification of risks and concerns, including escalation to all relevant stakeholders
• Contribute idea/ initiatives to stakeholders to improve the service delivery
• Acquire CSDG Certification and relevant internal certifications as applicable
• Follow PPG, DOI, country practices and SCB internal policies
• Facilitate identification of risks in the process and mitigate them
• Drive pro-active management of risks and controls through control checks on hot spots.
• Establishing proactive key control indicators that provide early warning signals.
• Effective usage of TD functionality for transaction monitoring
• In depth knowledge on Guarantee text vetting, processing and claim handling.
People and Talent
• To ensure Staff in the team are being utilized to their optimum levels and derive maximum output. To ensure proper planning of Staffing for seamless service delivery.
• To ensure planned leaves and enough back-ups created for seamless business delivery.
• To ensure on-going training for Staff on the DOI, process upgrades and deputing them for product related trainings.
• To ensure the motivation levels of the Staff is kept high always.
• To encourage Staff to participate in C3, CSR activities.
Risk Management
• Upholding the Values of the Group and Company at all times.
• Compliance with all applicable Rules/ Regulations and Company and Group Policies.
• To identify risk on a continual basis and derive mitigants on a sustained basis.
Governance
• Comply with Group Sanctions Policy and Procedures.
• Comply with Local Sanctions Policy and Procedures, if any.
Regulatory & Business Conduct
• Display exemplary conduct and live by the Group s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters
Key Stakeholders
• To effectively manage key stakeholders, Country Offices, Regulators, Superiors, Peers, Subordinates.
Other Responsibilities
• To encourage Continuous Improvement initiatives for simplifying of the processes, procedures applying LEAN techniques. Convert opportunities and derive/record tangible results.
• To encourage standardization opportunities.
• To actively participate in the C3 initiatives, lead by example to Staff.
• To enthusiastically participate in the Quality initiatives of the organization and achieve expected results at work place.
Our Ideal Candidate QUALIFICATIONS
• Academic Qualification: Bcom / MCom / MBA / BE with relevant experience of 13+ years
• Relevant Trade Certification such as CDCS, CSDG, CTF as applicable to the role.
• Trade Level II & III certification completion.
• AML & Sanctions Training, yearly certification.
ROLE SPECIFIC TECHNICAL COMPETENCIES
• Manage Risk
• Manage People
• Product Knowledge Collection, LC, Guarantee & OAF
• Knowledge on SWIFT Gateway & Payments
• Understanding of Risk Involved in Trade Products
• Manage Conduct
• Take the Lead
• Build Resilience
• Collaborate
• Communicate
About Standard Chartered Were an international bank, nimble enough to act, big enough for impact. For more than 160 years, weve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If youre looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we cant wait to see the talents you can bring us.,

Keyskills :
retirement savingsaccountancyfinancesalesearly warningmishuman skillsbusiness requirementsservice delivery