Senior Manager, Business Process Analyst

Job Description

*Roles and Responsibilities The job holder is primarily responsible for the end-to-end design and deployment of processes supporting wealth management products and services in Africa and Middle East.The holder will also support to country, regional and group initiatives in design, development and implementation of various initiatives as will be requested from time to time.
• Ensure process and system design enhances Client experience while aligning to WM Procedures / Process Standards as well as Retail Procedures / Control Standards.
• Challenge additional requirements in practice in countries against standards basis applicable Local Regulations / System constraints.
• Conceptualize processes, identify key risks, suggest controls and issue operating guidelines to all stake holders, with their buy-in.
• Review changes to Procedures/Standards perform gap analysis and initiate necessary changes in systems/processes to align.
• Participate in WM digital transformation projects and ensure system design aligns applicable WM / Retail standards.
• Understand solution/design and interfaces across WM, Retail systems, Channels and other relevant interfaces that participate in the impacted processes in delivering the WM processes.
• Perform other related duties assigned.
Strategy
• Ensure process and system design align to CPBB Process universe, relevant Control Standards and enhance Client experience.
• Challenge additional requirements in practice in countries against standards basis applicable Local Regulations / System constraints.
Business
• Achieve Business Efficiency targets.
• Work with Country Contact resources to provide Training and Conduct post implementation reviews to identify implementation gaps.
Processes
• Conceptualize processes, identify key risks, suggest controls and issue operating guidelines to all stake holders, with their buy-in.
• Participate in all systems & technology related projects and initiatives to ensure that changes and enhancements align to applicable standards.
• Understand Retail Bank s Data Model and embed the same in digital solutions;
• Understand solution/design and interfaces across Origination Systems, Channels, ICM, ICDD, Core Banking, TP systems(UTS), Servicing Channels, and other relevant interfaces that participate in the impacted processes in CPBB Process Universe.
People & Talent
• Must be a team player.
• Ability to effectively communicate within team & with stakeholders
Risk Management
• Ability to understand process gaps & advise controls to mitigate.
Governance
• Periodically review changes to procedures required because of new initiatives, new products or regulatory amendments and issue procedures to ensure all stakeholders impacted are aware of the changes and are able to implement new procedures.
Regulatory and Business Conduct
• Display exemplary conduct and live by the Group s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key stakeholders
• Product, Operations, CFCC, Operation Risk Team, Client Experience Team
Other Responsibilities
• Perform other related duties assigned.
Our Ideal Candidate
• 5-7 years experience in WM and Retail Processes and Products is essential.
• Incumbent should possess strong analytical, process design skills with ability to connect policies, standards, system design.
• Strong MS Office skills Visio and SharePoint sites is essential.
• Incumbent should be able to communicate effectively with stakeholders across Africa & Middle East region.
• Must be able to work at various time-zones (Middle East, Africa).
Roles and Responsibilities
• Strong MS Office Visio skills
• Process design
• Analytical skills
• Communication Skills
About Standard Chartered Were an international bank, nimble enough to act, big enough for impact. For more than 160 years, weve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If youre looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we cant wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, youll see how we value difference and advocate inclusion. Together we:
• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
• In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
• Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role youve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.
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Keyskills :
process designlife insuranceautomationsapbusiness processwealth management