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Senior Manager Business/Service Excellence

10.00 to 14.00 Years   Mumbai City   22 Apr, 2022
HDFC Standard Life Insurance Company
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

    Duties and responsibilities: A] Build Process Assurance & Control Framework
    • Define Assurance Framework in alignment to requirements from Customers, Regulator and Business
    • Assessment calendar ensuring comprehensive scope spanning across Operations, Sales and Support Processes
    • Design robust assessment grid basis Input - Output metrics, Controls, Business rules, Cross-Functional linkages etc.
    • Collaborate with Risk & Audit function to build robustness in the process & ensure regular review with the functions
    • Identify process improvement areas from FMEA, VA / NVA analysis on the process
    • Automate assessment framework to ensure scalability, resource optimization and higher effectiveness
    • Build mistake proof thinking in the processes to prevent recurrence and drive First Time Right
    • Ensure solution design [Corrective & Preventive action] and deployment along with business owners in time bound manner
    • Timely dashboard, status updates and progress reports to stakeholders / management
    • Reinforce the objective of Process Assurance & Control through regular interaction with team & stakeholders
    • Work in partnership with business stakeholders to simplify / reengineer processes, improve efficiency and customer experience
    B] Process Improvement Projects
    • Drive process improvement projects including need identification, review, implementation closure and sign offs
    • Partner with stakeholders to identify project opportunities through boot camp, brainstorming, workshops etc.
    • Monitor progress & establish reporting system through a dashboard for review by seniors/stakeholders
    • Establish benefit realization, tangible outcomes with requisite sign off on agreed parameters
    C] People / Performance Management
    • Resource optimization to ensure high productivity through effective work allocation
    • Ensure regular performance & progress review
    • Regular coaching & mentoring of the team
    ,

Keyskills :
salesaccountancyboot campmisbusiness rulesltdfinance

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