Senior Manager CRC

Job Description

* Role Responsibilities Strategy Targeted Improvements
• Ensure uniform approach towards implementation of Global IMO Model and adherence to DOIs
• Engage a wide range of internal stakeholders for discussion in order to streamline processes and implement changes
• Deliver excellent service against agreed service standards, delivery standards, and minimal error rates as appropriate
For Grade 6 & 5B in addition to all the above
• Play a lead role in adoption of New Ways of Working within the teams
• Manage / Contribute to Scrum Teams for targeted improvements
Automation and Streamlining
• Monitor the efficiency, effectiveness and quality of the operations from time to time and provide corresponding actions for improvement with respect to the changing business or customer needs
• Drive continuous improvement of the operational efficiency and effectiveness of processes to increase the consistency of systems and processes
• Drive adoption by the team, of the latest tools and techniques to improve performance
• Adherence to changes in line with the IMO destination model
Business
• Liaise with business units, other supporting operations and external business partners when necessary to capture business opportunities in a timely and effective way
• Supporting various stakeholders on regulatory and audit requests
• Act as a Relationship Manager for the respective in country & Group IMO
• Maintain good working relationships with the various Business Units, Finance, Risk, Technology and Operations community
• Undertake ad-hoc duties and when delegated by Line Manager and Country Head of IMO
• Identify process improvement opportunities and work closely with management to implement the change
Processes General
• Deliver quality, risk management, efficiency and effectiveness as per agreed standards & metrics
• Drives relevant targets across team. Ensures that the team works collaboratively to deliver excellent client service, getting clients to the point of ready-to-transact as quickly as possible, and to within agreed service level agreements including turnaround times, productivity, and quality
• Ensure work performed by team is error free with no operating losses and adheres to first time-right principles. Contribute to the teams BAU productivity at the highest standards, ensuring minimal rework across the team within all processes managed.
• Manages document inventory, ensuring processes are in place and consistently adhered to by the team in line with global documentation standards and to enable retrieval of documentation in a timely manner
• Drives robust operating rhythm across team, ensuring allocation of resources against simple vs. complex and critical activities delivers best outcomes for clients and the Bank. Proactively plans capacity by forecasting volumes and measuring cycle times
• Identify process and service improvement opportunities and work closely with management to implement changes, facilitate transfer of best practices
• Drives implementation of change initiatives
• Ensure that appropriate internal resources, systems, procedures and controls are in place and are operating effectively
• Resolve escalations from team, including follow-up with clients, ensuring the once to client rule is adhered to as much as possible
• Appropriately challenge stakeholders in the value chain where necessary, facilitating resolution of complex cases and where blockages exist that impact execution
• Ensure, lead and monitor both strict adherence to regulatory requirements, and efficient preparation for Audit reviews
• Responsible for appropriate and timely escalation, especially significant risk issues, to any governance committees or to other stakeholders in senior management, risk or control functions as appropriate
• Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures
For Grade 5B in addition to all the above
• Actively provides input for process improvements and ability to sponsor automation and implementation of end state processes
• Works with Group to drive initiatives and solutioning
• Drives for standardization and to optimize processes across markets
Credit Documentation Unit
• Provide high quality Documentation support and ensure error free work with no operating losses
• Ensure that SLAs are periodically reviewed with country and other operational units.
• Ensure DOI s are reviewed and updated periodically.
• Ensure that System Access Controls are followed as per IT Security Policy
• Ensure BCP / BIA is in place and tested at periodic intervals & maintain business resilience
• Ensure that appropriate initiatives are taken to meet the cost stretch targets allocated.
• Ensure timely escalation to Senior Management of any exception noticed related to work and environment.
• Function as an independent controller in Credit Risk Control Activities.
• Ensure that there is no Operational Loss in his / her area of control
• To adhere to the agreed CST plans and approach
• To identify and report all exceptions on non-compliance with standard controls
• To identify and report all weaknesses inherent in the standard controls
• To ensure exceptions arising out of CST checks are immediately rectified and preventive action put in place to prevent recurrence.
People and Talent
• Ensure staff are adequately trained to support both existing and any new requirements
• Provide/ secure / enable access to relevant role-specific and general training to the team
• Manage talent and hiring, ensuring high performance team and bench strength. Own the development of the individuals within the team, using performance management and staff development to provide a deep pool of talent and opportunities for individual growth
• Collaborate with members of the team and plan individual training to be completed over the P3 cycle, to achieve required competencies
• Enable team to function optimally, providing guidance and coaching to members. Drive and encourage cross-training and mentorship, facilitating interchange of best practices amongst team members and across teams
• Manage and control overall attrition at acceptable level. Attrition of top performers to be managed. Minimize key man risks within team.
• Develop succession plan for self and for all critical resources in the team
Risk Management
• Awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role remit
• Comply with applicable Money Laundering Prevention Procedures and report any suspicious activity to the operational risk manager and Line Manager
• Ensure a clear and uniform approach towards implementation of the global operating model for all CRC-IMO-related processes, and adherence to DOIs
• Report any deviation (if any) to appropriate authorities and obtain proper dispensations
• Proactively manage risks and establish/monitor controls to improve the overall state of the risk management and operating framework
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Keyskills :
financesalesltdmisaccountancykeeping things simplebuild strong relationshipsit securitycredit riskwave solderrisk controlhuman skillsmiddle office