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Senior Manager, Service Operations IM CM

3.00 to 5.00 Years   Mumbai City   12 Oct, 2021
Standard Chartered Bank Ltd
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

*About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East. To us, good performance is about much more than turning a profit. Its about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good. Were committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.The Role Responsibilities

  • Building proactive monitoring dashboards for Enterprise Technology applications using ITRS/Graphana and available tool set.
  • Identifying monitoring opportunities & enabling proactive monitoring and observability metrics.
  • Continuous Improvement in the application and Infrastructure monitoring dashboards
  • Collaborate and work with other domains and ET to map critical customer journeys and define the monitoring dashboards for end to end observability
  • Work along with domain and Digital solutioning teams on creating the right visual for the dashboard to be consumed by audience.
  • Act as Situation Specialist, handling Severity/Priority incidents with required critical responders to resume impacted service. Situational Awareness and Rapid response to key incidents.
  • Supporting Automation & Toil Reduction Programmes.
  • Perform FMEA Analysis for set of applications and addressing through SRE pillars i.e Monitoring/Automation
  • Handling server/application events aggregation using BMC True sight (TSOM)
  • Participating in RCA & PIR discussions & working on actions derived from them.
  • Participating in CAB calls and perform Change review and Impact Analysis.
  • Sharing service operational reports in Incidents, Changes and Service Management updates to stakeholders.
  • Gathering support team s requirements for automating service operations & Change reports using BMC Emite.
  • Participating in DR-BCP Processes and executions
  • Co-ordinating with ECM surround and support system teams like UNIX, Windows, Storage, Network, Security Technology and Database teams whenever issue occurs, or changes raised.
Our Ideal Candidate
  • Monitoring and Observability solutioning - ITRS, Graphana, Kibana and tool sets
  • Incident SITMAN conflict management, navigating and call control
Apply now to join the Bank for those with big career ambitions. To view information on our benefits including our flexible working please visit our career pages . We welcome conversations on flexible working.,

Keyskills :
financesalesltdmisaccountancyrapid responsecustomer journeysservice managementservice operationsconflict managementproactive monitoringsituational awareness

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