Senior Manager(TB - 391 - NLC)

Job Description

Strategy
• Exhibit qualities which demonstrate the group s strategy.
• To treat Customer s with Human touch and understand the importance at every business stage and inculcate this aspect in reporting Staff.
• To support strategic intent, on the growth of business, cross functional advantage and work on cost efficiency.
Business
• To establish and maintain excellent working relationship with the customers to ensure prompt and effective responses to the various business requirements, queries and requests from them.
• To be aware of the business targets and ensure compliance.
• To devote special care for the Trade Transaction Owner Clients and ensure service delivery as agreed.
• To own the business transactions of Clients and ensure completion at all levels/stages on a sustained basis.
Processes
• To maintain high quality Client Static Data in OTP/DTP system.
• To manage the relationship between CPC and the business units as well as between other team members within CSDU.
• To co-ordinate with respective CPC and ensure that all activities are completed as per agreed Service Level Agreement.
• To manage the resources allocated to the unit in an efficient manner.
• To maintain high quality Client Static Data in OTP/DTP system.
• To manage the relationship between CPC and the business units as well as between other team members within CSDU.
• To co-ordinate with respective CPC and ensure that all activities are completed as per agreed Service Level Agreement.
• To manage the resources allocated to the unit in an efficient manner.
• Maximizing the Productivity of the team
• Compliance with all relevant Group Policies related to CSDU / CDD as applicable
• Compliance with the Group Money Laundering Prevention Policy
• Compliance with Group Operational Risk procedures
• To ensure error free work with no operating losses
• To provide guidance to team members on operational issues.
• To function as a single point escalation for the country supported by them for all CSDU related activities.
• Assist in coordinating, facilitating and promoting understanding of Operational Risk and in implementation and management of OR within the Unit.
• Drive performance of the hubs against agreed performance and risk metrics and associated thresholds
• Direct and develop the hub teams to adhere to and follow CSDU strategy and support the group driven initiative across all hubs and teams
• Non-Standardisation of Source instruction for Profile Creation / Maintenance To jointly work with Group Trade Ops RISK team to assess the feasibility to migrate all country to eOPS with the creation of separate queues in eOps workflow.
• To perform daily reconciliation for the instruction received from email and eOPS.
• Mandate required to be maintained with Country which is sending the instruction via emails. The mandate is required to be renewed once every 6 months.
• To implement a check list for country specific requirements to review and ensure that all mandatory requirements specific to country are available as per the DOI at the time of receipt of instructions.
• Non-availability of volume report / Manual preparation To initiate monthly released report of profile creations / amendments with the help of PSS.
People and Talent
• To ensure Staff in the team are being utilized to their optimum levels and derive maximum output. To ensure proper planning of Staffing for seamless service delivery.
• Good understanding of Trade Processes and Trade Applications (DTP, OTP, LTP), interfacing systems, Data Warehouse reporting
• Knowledge of MS office, Power point presentation
• Highly motivated individuals with a strong track record of achievement, especially in Trade & Risk areas
• Able to creatively apply analytical solutions to issues identified through various channels
• Ability to work under constant pressure to tight deadlines and deliver high quality output
• Excellent troubleshooting skills, Good analytical skills.
• Ability to work independently
• Good communication and interpersonal skills
• Good team working and motivation skills to achieve excellent performance
• Change management /governance of programmes at country/regional/group level
• To ensure planned leaves and enough back-ups created for seamless business delivery.
• To ensure on-going training for Staff on the DOI, process upgrades and deputing them for product related trainings.
• To ensure the motivation levels of the Staff is kept high always.
• To encourage Staff to participate in C3, CSR activities.
Risk Management
• Upholding the Values of the Group and Company at all times.
• Compliance with all applicable Rules/ Regulations and Company and Group Policies.
• To identify risk on a continual basis and derive mitigants on a sustained basis.
Governance
• Comply with Group Sanctions Policy and Procedures.
• Comply with Local Sanctions Policy and Procedures, if any.
Regulatory & Business Conduct
• To identify and report all exceptions on non compliance with standard controls
• Ensure backup staff is identified and trained.
• Ensure timely completion of all e-Learning Courses
• Ensure system user list reports are checked periodically for validating the system access rights.
• Ensure performance appraisals are done for the team as per HR Policy.
• Accurate checking & Maintenance of Customer Profile Data (ex., ISIC codes, CRG, Address, ARM codes, X-Reference etc) in Static Data systems TP systems (Hogan, IMEX, OTP, LTP etc)
• Ensure CDD Guidelines are adhered to at all times.
• Ensure proper updating on completion status of daily Instructions and submission of EOD to CPC.
• Adhering to laid down Operating Procedures and Group Risk Policies at all times.
• Ensure that Productivity/ MIS are updated accurately and immediately after the completion of processing the respective transaction.
• Ensure that Key Control Standards are adhered to.
• Ensure the smooth running of CSDU functions at all times by effective supervision.
• Ensure adherence of clean desk policy of GBS.
• To encourage Continuous Improvement initiatives for simplifying of the processes, procedures applying LEAN techniques. Convert opportunities and derive/record tangible results.
• To encourage standardization opportunities.
• To actively participate in the C3 initiatives, lead by example to Staff.
• To enthusiastically participate in the Quality initiatives of the organization and achieve expected results at workplace.
Our Ideal Candidate
• Academic Qualification: Bcom / MCom / MBA / BE with relevant experience of 13+ years
• Relevant Trade Certification such as CDCS, CSDG, CTF as applicable to the role.
• In depth core system and interface knowledge
• Trade Level II & III certification completion.
• AML & Sanctions Training, yearly certification.
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Keyskills :
financesalesltdmisaccountancypower point presentationms officeit securitystatic datarisk metricsservice levelbusiness unitsservice delivery