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Senior Officer customer service

3.00 to 6.00 Years   Mumbai City   05 Jul, 2022
Standard Chartered Bank Ltd
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

    The Role Responsibilities
    • Source client data from Internet. Intranet and bespoke data providers/GAM/CCMG teams as required.
    • Customized research activity needs to be undertaken for different client segments - the same should be validated for on boarding clients through the process of raising CDD profiles.
    • Put in place CDD on a timely basis in accordance with agreed standards.
    • Put in place CDD documentation/eCDD records for CIB and CB Customers on direction from GAM teams.
    • Obtain any missing client documentation by follow-up with GAM/CCMG.
    • Escalation of issues on profile production to CDD Checker/Supervisor/Manager.
    • Liaise with GAM teams to establish appropriate GAM, source documentation, record and obtain sign offs from GAMs.
    • Plan/prioritize and track CDD review workload to ensure timely delivery.
    • Maintain CDD database in respect of CIB and CB Customers.
    • Cross train other team members to provide intra team resource cover.
    • Understand and comply with all relevant policies and procedures issued by the Group FCC
    Our Ideal Candidate
    • 1-2 years experience in Financial Services Industry.
    • Basic understanding of financial services and its various underlying products desirable.
    • Needs to have an excellent understanding of sourcing information from various datasources, and in several cases utilizing financial reports, and audited statements for such purposes. Should have a keen eye for detail and needs to present his/her case accurately.
    • Previous experience in use of datasources will be ideal.
    • Basic experience in AML domain would be an added advantage.
    • Written and spoken English needs to be at par with business standards considering the amount of interaction required primarily through written communication.
    • Problem Solving Skills ability to think Out of the Box and independently work around issues that arise from time to time.
    • Language skills (other than English/other Indian languages) a plus but not mandatory for the required role.
    • Knowledge of the CDD/eCDD systems and processes and of the different requirements of certain countries will be an added advantage.
    Visit our careers website www.sc.com/careers ,

Keyskills :
human skillskeeping things simplemisaccountscustomer servicebanking

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