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Senior Officer, PVB payments

5.00 to 10.00 Years   Mumbai City   21 Oct, 2021
Standard Chartered Bank Ltd
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

  • Ensure correctness and accuracy of the data that is being processed.
  • Ensure that the data generated from our end is in adherence with laid down procedures.
  • Ensure the lowest possible error rate while processing of data.
  • To adhere and process, as per the instructions in documented procedures.
The Role Responsibilities
  • Identifying errors in documentation received & follow up for closure of the same
  • To ensure that all transactions/activities are efficiently processed and within SLA.
  • To ensure processing errors are identified & reported on time.
  • To improve productivity by over 10% on a year-on-year basis.
  • Ensuring all queries related to the process are sorted out in a timely basis.
  • To ensure appropriate internal controls and procedures are documented and adhered.
  • Should cross-train oneself with other processes in the unit.
  • To ensure quality contributions during new process launch / enhancement in process / systems.
  • Comply with all applicable rules / regulations of the Company / Group policies and adherence to the Group Code of Conduct.
  • Upholding the values of the group and company at all times
KEY MEASURES:-
  • Achieve high levels of productivity and error free processing.
  • Flexible in work priorities to meet business requirements with a constructive attitude.
  • Adherence to Service Level Agreements
  • Contribute in the quality initiative by foreseeing future problems along with preventive action.
  • Work towards achieving high customer satisfaction levels
Our Ideal Candidate
  • UG or PG
,

Keyskills :
bankingsalescustomer servicemisaccountsservice levelinternal controlscustomer satisfactionbusiness requirementsturnbrandvisitidealclosurebusinessbenefitsequality

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