Senior Technical Account Manager (RHEL + RHOCP + Ansible)

Job Description

Senior Technical Account Manager (RHEL + RHOCP + Ansible)Posting Location : Location IN-MumbaiPosting date 18 hours ago(2/16/2022 5:08 AM)Job ID 94297 Workday ID R-021916 About the job The Red Hat Customer Success (CSO) team is looking for an experienced and highly skilled support engineer or systems administrator to join us as Senior Technical Account Manager for our enterprise customers covering Red Hat Enterprise Linux (RHEL), Red Hat OpenShift Container Platform, and Red Hat Ansible Automation Platform in Mumbai, India. In this role, youll provide personalized, proactive technology engagement, and guidance, and cultivate high-value relationships with customers as you seek to understand and meet their needs with the complete Red Hat portfolio of products. As a Senior Technical Account Manager, you will provide a level of premium advisory-based support that builds, maintains, and grows long-lasting customer loyalty by tailoring support for each of our customers environments, facilitating collaboration with their other vendors, and advocating on the customers behalf. At the same time, youll work closely with our Engineering, Products and Technologies, Product Management, Global Support, Sales, and Services teams to debug, test, and resolve issues. What you will do
• Perform technical reviews and share knowledge to proactively identify and prevent issues
• Understand your customers technical infrastructures, hardware, processes, and offerings
• Perform initial or secondary investigations and respond to online and phone support requests
• Deliver key portfolio updates and assist customers with upgrades
• Manage customer cases and maintain clear and concise case documentation
• Create customer engagement plans and keep documentation on customer environments updated
• Ensure a high level of customer satisfaction with each qualified engagement through the complete adoption life cycle of our offerings
• Engage with Red Hats field teams, customers to ensure a positive platform and cloud technology experience and a successful outcome resulting in long-term enterprise success
• Communicate how specific Red Hat platform and cloud solutions and our cloud road-map align to customer use cases
• Capture Red Hat product capabilities and identify gaps as related to customer use cases through a closed-loop process for each step of the engagement life cycle
• Engage with Red Hats product engineering teams to help develop solution patterns based on customer engagements and personal experience that guide platform adoption
• Establish and maintain parity with Red Hat s platform and cloud technologies strategy
• Contribute internally to the Red Hat team, share knowledge and best practices with team members, contribute to internal projects and initiatives, and serve as a subject matter expert and mentor for specific technical or process areas or process areas
• Travel to visit customers, partners, conferences, and other events as needed, following Red Hat s COVID-19 guidelines
What you will bring
• 8+ years of relevant experience
• Bachelors degree in science or a technical field; engineering or computer science
• Competent reading and writing skills in English
• Ability to effectively manage and grow existing enterprise customers by delivering proactive, relationship-based, best-in-class support
• Indian citizenship or authorization to work in India
• Proven system administration and troubleshooting experience with Red Hat Enterprise Linux (HRLE), other Linux platforms, or UNIX in a production environment
• Experience in a support, development, engineering, or quality assurance organization
• Experience in Red Hat OpenShift Container Platform or Kubernetes or Dockers cluster management
• Understanding of Red Hat OpenShift Container Platform architecture and different types of Red Hat OpenShift Container Platform installations
• Experience in Red Hat OpenShift Container Platform troubleshooting and data/logs collection
• Competent understanding of how Ansible works and various components of Red Hat Ansible Automation Platform
• Experience in troubleshooting and writing Ansible Playbooks
• Experience with different cloud providers like Amazon Web Services (AWS), Google Compute Engine (GCE), and Microsoft Azure
The following will be a plus:
• Upstream involvement in open source projects
• Excellent working knowledge of Prometheus and Grafana open source monitoring solutions
• Administration experience of Red Hat OpenShift v4.x
About Red Hat Red Hat is the world s leading provider of enterprise open source software solutions, using a community-powered approach to deliver reliable and high-performing Linux, hybrid cloud, container, and Kubernetes technologies. Red Hat helps customers integrate new and existing IT applications, develop cloud-native applications, standardize on our industry-leading operating system, and automate, secure, and manage complex environments. Award-winning support, training, and consulting services make Red Hat a trusted adviser to the Fortune 500. As a strategic partner to cloud providers, system integrators, application vendors, customers, and open source communities, Red Hat can help organizations prepare for the digital future.OptionsApplyApplyShareSorry the Share function is not working properly at this moment. Please refresh the page and try again later.Share on your newsfeedRed Hat s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from diverse backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions of diversity that compose our global village.Read our complete Statement of Commitment to Diversity, Equity, and InclusionRed Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.,

Keyskills :
deliveryred hat enterprise linuxproject managementslaproduct management