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Service Desk Engineer

2.00 to 7.00 Years   Mumbai City   22 Jul, 2022
Talent Corner HR Services Pvt Ltd
Job LocationMumbai City
EducationNot Mentioned
SalaryRs 3.0 - 6 Lakh/Yr
IndustryIT - Hardware / Networking
Functional AreaNetwork / System AdministrationNetworking
EmploymentTypeFull-time

Job Description

    Hello ,Ummehani here from Talent Corner HR Services Pvt Ltd. With reference to your CV in our data base at job portal , we would like to highlight you an opportunity matching to your skill. Please read below JD.IT manager > JOB ROLE (Key responsibilities):The Service Desk & Onsite Technical Support analyst is a fundamental part of our customer support structure.Working on behalf of the ICT department, the Service Desk & Onsite Technical Support Analyst will deliver timely and high quality incident resolution to our company end users technical queries.As part of the In-house IT department, the main purpose of this role is to ensure effective and efficient support to all IT queries coming from our user-community.This entails (but not limited to):
    • Customer Service requests
    • Assistance with installation of hardware or software
    • Assistance with utilization of hardware or software
    > REQUIRED PROFILE:
    • Exceptional interpersonal and communication skills in English (verbal and written)
    • Customer-oriented, possessing good communication and personal skills
    • Ability to work pro-actively, autonomously and responsibly
    • Excellent analysis, problem-solving and organization capacity
    • Ability to describe technical information, outlining the most important details and provide it in a summarized/ effective manner
    • Fast learning skills, technically oriented
    • Ability to work in a fast-paced environment
    • Availability to travel (occasionally)
    • Basic/ Intermediate technological knowledge Networking concepts, Common Hardware Products and Software solutions, etc)
    • ITIL, AGILE, Prince2 or other relevant accreditations are desirable but not essential
    > WE OFFER:
    • Technical career growth
    • Full time employment
    • Standard business week, 9-18:00/ Mon-Fri (Extra time will be required occasionally).
    • Skilled and collaborative/supportive colleagues
    • Multicultural environment
    Exp 2-8 yrsQualification BCA / B- TechSalary As per industry standard. No bar for the right candidate.Location : BKC, Mumbai.If interested mail at hidden_email

Keyskills :
hardware networkingsoftware solutionssoftware installationagilenetworkingprince2

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