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Service Operations Engineer IMS

5.00 to 10.00 Years   Mumbai City   07 Mar, 2022
Nokia Solutions and Networks India Pvt Ltd
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryTelecom / ISP
Functional AreaNetwork / System Administration
EmploymentTypeFull-time

Job Description

    • Network Operation & Maintenance of IMS Core/ CS core
    • O&M of IMS Core network Cloud, SBC, TAS, CFX, MRF, DNS, NT HLR, Routers.
    • End-to-end knowledge and co-ordination of IMS Network ,SBC such as handling of call related issue of IMS at SBC level and co-ordination with Hub location for analysis at TAS/CFX.
    • Operations & Maintenance of IMS Network including troubleshooting, monitoring, tracing on interfaces such as Wireshark or internal system traces and logs
    • Hands on experience on Cloud, SBC, TAS,CFX, Router, NT HLR.
    • Experience with Interfaces and Protocols such as SIP, DIAMETER, DNS, ISUP, MAP, INAP, CAMEL, etc.
    • Coordination with Planning/ Customer/Care/ Solutions etc
    • Track, Plan & Implement Software Upgrade in network.
    • Support in implementation of new features in network.
    • Spare management.
    • Share regular reports/ Updates to Management/Customer
    • Customer Complaint Handling and first level Wireshark trace capturing and analysis.
    • Exposure to 4G VOLTE & LTE network with call flow and protocols used.
    • Comfortable with Redundancy testing and disaster handling including hardware change management handling.
    • Escalation/Emergency Handling
    • Co-ordinating with GDC, Care, Planning and Customer, knowledge of raising trouble ticket process, emergency handling mechanism, regular updates to customers
    • Multi-vendor Core NW exposure and experience such as Alcatel, Nokia, Ericsson, Huawei IMS, etc.
    • Able to engage customers on technical front and contain escalations on ground level
    • Good interpersonal skills , Speaking and Written Skills and team player attributes
    • Willing to work in after-office hours as per need/emergency
    • Working knowledge of Linux & Unix
    What we offer Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered. Nokia is committed to inclusion and is an equal opportunity employer Nokia has received the following recognitions for its commitment to inclusion & equality:
    • One of the World s Most Ethical Companies by Ethisphere
    • Gender-Equality Index by Bloomberg
    • Workplace Pride Global Benchmark
    • LGBT+ equality & best place to work by HRC Foundation
    At Nokia, we act inclusively and respect the uniqueness of people.,

Keyskills :
call flowcore networkchange managementservice providerscomplaint handlinginterpersonal skills

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