skillindiajobs
Register for Job
Hyderabad Jobs
Banglore Jobs
Chennai Jobs
Delhi Jobs
Ahmedabad Jobs
Mumbai Jobs
Pune Jobs
Vijayawada Jobs
Gurgaon Jobs
Noida Jobs
Oil & Gas Jobs
Banking Jobs
Construction Jobs
Top Management Jobs
IT - Software Jobs
Medical Healthcare Jobs
Purchase / Logistics Jobs
Sales
Ajax Jobs
Designing Jobs
ASP .NET Jobs
Java Jobs
MySQL Jobs
Sap hr Jobs
Software Testing Jobs
Html Jobs
IT Jobs
Logistics Jobs
Customer Service Jobs
Airport Jobs
Banking Jobs
Driver Jobs
Part Time Jobs
Civil Engineering Jobs
Accountant Jobs
Safety Officer Jobs
Nursing Jobs
Civil Engineering Jobs
Hospitality Jobs
Part Time Jobs
Security Jobs
Finance Jobs
Marketing Jobs
Shipping Jobs
Real Estate Jobs
Telecom Jobs

Service Quality

2.00 to 7.00 Years   Mumbai City   25 Jan, 2023
Finkcraft Consulting
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaQuality (QA-QC)
EmploymentTypeFull-time

Job Description

    Quality EvaluationsConduct quality checks to monitor effectiveness, correctness and completeness of the response sent Ensure that responses sent are as per the templates provided and approved by Communication team, Compliance and Marketing and highlight deviations if any Ensure superior quality responses are provided without errors and in compliance with the Regulatory and internal compliance guidelines Coordinate and interact with the various functions viz. PI, PS, Underwriting, Claims, UAT and Projects Team, IT, Marketing, Compliance, Legal, Accounts and Finance, Product Team for clarification and decision for contentious issuesEnsure effective quality framework in place across dept. in order to increase customer satisfaction:Ensure uniform quality evaluation methodologies are put in place Liaise with different quality teams within the dept. and ensure uniform quality evaluation methodologies Conduct regular quality check as per timelines and guidelines to monitor call quality for all define processes. Participate in customer and client listening programs to identify customer needs and expectations. Carry out calibration with the process owners on periodic basis.

Keyskills :
qualityquality standardsevaluation

APPLY NOW

Service Quality Related Jobs

© 2020 Skillindia All Rights Reserved