ServiceNow Developer

Job Description

* About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East. To us, good performance is about much more than turning a profit. Its about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good. Were committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.The Role Responsibilities Strategy
• Key contributor to a variety of types of Service management development initiatives.
• Identify and implement required infrastructure (apps/modules) to support specific processes.
• Identify potential implications of a particular module over other existing modules.
• Implement plausible solutions to each use-case.
• Implements enhancement of workflows per business needs
• Participates in the design thinking
Business and Process
• Awareness and understanding of the wider business, economic and market environment in which the Group operates
• 3+ years of experience in ServiceNow Platform across multiple applications ( ITSM and Custom App)
• Experience in Process Automation Designer and Playbook
• More than 5 years of IT experience in multiple roles of SDLC
• Should understand the features of ServiceNow (incl App Engine Studio)
• Experience in Service Catalogue, Knowledge Management, Scoped Applications. Experience in Reporting & Performance Analytics
• Experience in UI Pages/Macros, Menus, Widgets, knowledge of OOB widgets and custom widgets, Catalogue Items, Record Producers, Workspace, Workflows, Flow designers, Flow Actions, Integration Hub, Spokes, REST/SOAP API Solutioning
• Suitable experience in documentation of solutions provided. Experience with UML/Data Flow/Sequence diagrams
• Custom App RAIC building and App Documentation.
• Experience in Service Portal with JavaScript, Angular, Bootstrap, HTML, Server-Side Scripting & Style Sheets
• Experience in Application Development on ServiceNow, Experience in App Designer, Application Scope Access Controls
• Experience in UI Scripts, UI Policies, UI Policy Actions, Variables, Variable Sets, Business Rules, Script Includes, Glide System, Glide AJAX
• Knowledge of ServiceNow OOTB APIs, ServiceNow best practices
• Certifications: CSA, Certified Application Developer, CIS-ITSM
• Experience in Integrations with various applications with advanced high security limitations
• Should possess a basic understanding of functions of each Global Process Organization in Finance
• Should be able to understand the requirements of business and provide the right solution in ServiceNow
• Should be aware of the various solutions that exist for each use-case and be able to recommend the best solution for the process
People and Talent
• Lead through example and build the appropriate culture and values. Set appropriate tone and expectations from their team and work in collaboration with risk and control partners.
• Ensure the provision of ongoing training and development of people, and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks.
• Employ, engage and retain high quality people, with succession planning for critical roles.
• Responsibility to review team structure/capacity plans.
• Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives
Risk Management
• Take personal responsibility for understanding the risk and compliance requirements of my role. Understand and comply with applicable laws and regulations, the Groups policies, procedures and the Group Code of Conduct.
• Effectively identify, escalate, mitigate and resolve risk and compliance matters. Contribute to a culture in which all stakeholders feel safe to raise concerns and where risk and compliance matters are addressed, and misconduct appropriately dealt with.
Governance
• Responsible for assessing the effectiveness of the Group s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas;
• Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role
Regulatory & Business Conduct
• Display exemplary conduct and live by the Group s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the Process Optimization for specific GPO to achieve the outcomes set out
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key Stakeholders
• GPOs, GPMs, GPO teams, Business Heads, Business Teams
Our Ideal Candidate
• Certifications (good to have): CSA, Certified Application Developer, CIS-ITSM
• Experience in Integrations with various applications with advanced high security limitations
• Good understanding of App Engine Studio
Apply now to join the Bank for those with big career ambitions. To view information on our benefits including our flexible working please visit our career pages . We welcome conversations on flexible working.,

Keyskills :
change managementhtmlbusiness rulesslaservice managementprocess automationsuccession planningknowledge managementprocess optimization