Situational Specialist - Cash (Payments)

Job Description

*About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East. To us, good performance is about much more than turning a profit. Its about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good. Were committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.The Role ResponsibilitiesStrategy

• Prior experience in working in 24X7 support model
• Prior PSS working experience
• Well versed with technologies to understand our banking sys
• Strong technical skills to investigate root cause and to be a part of faster resumption
• Hands on Web-methods / Oracle / Database / MQ
• Knowledge and experience handling Major Incidents

Business

• Work with highly technical staff supporting SCB production systems across multiple applications of Bank
• Ensure a consistent method of incident management is followed, including classification, escalation paths and communication protocols
• Partner with key teams across the organization to identify and track key metrics ensuring the early detection of system related issues
• Drive complicated system related issues to resolution across multiple services and groups with little or no supervision following CnC React function guidelines
• Contribute to the Blameless RCA/retrospect function for all client impacting incidents ensuring 360-degree retrospection by enabling early detection, automation opportunity and permanent fix measures

Processes

• Reference the processes for which the Role Holder is responsible, as per the Operational Risk Framework definition of first / second line, for example, Responsible for executing and supervising the Budget process.

People and Talent

• 10-14 Years of IT experience. with payments domain specific knowledge is desirable.
• Willing to come in shifts as per the CnC shift rota & support CnC 24X7 support model including night and weekend support
• Hands on Production support experience with at least 6-8 years managing Cash, Payments & Clearing
• Very good knowledge in 4 or more technologies covering overall application architecture such as in Java, J2EE, Oracle, WaaS, MQ and Unix technologies
• Hands-on knowledge on Monitoring tools such as ITRS, Graphana, Splunk, AppDynamics etc.,in order to self-initiate monitoring refinements
• Strong technical/development background and proven ability to dig into technical details and manage the triage
• Strong communication, collaboration & team building skills with proficiency at grasping new technical concepts quickly & utilise the same in a productive manner

Risk Management

• Basic understanding of LAN, WAN and Firewall
• Good Knowledge on SWIFT Net domain on various SWIFT Products (SAA/ SAG/ SNL/ SAB) based on various platforms such as AIX, Sun Solaris, and Windows
• Good Orchestration skills
• Excel in stakeholder communication and able to liaise with Senior Management.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead to achieve the outcomes set out in the Bank s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] *
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Our Ideal Candidate

• Post graduation degree with knowledge in Information technology.
• 08-12 Years of IT experience. Banking domain is desirable.
• Hands on Production support experience with at least 5 years managing Cash, Payments & Clearing systems, or Global Banking systems.
• Mandatory to come in regular shifts to support CnC 24X7 support model mostly afternoon shifts to make CNC follow-the-sun support model.
• Good knowledge on Monitoring tools such as ITRS, BMC, Splunk, AppDynamics etc.,
• Very Good knowledge in Java, J2EE, Oracle, WaaS, MQ and Unix technologies
• Proven experience in co-ordination of many dependencies and multiple demanding stakeholders in a complex, large-scale deployment environment
• Excellent oral and written communication skills, ability to interact with business representatives.
• A certified PMP Professional. Good to Have.
• Good with stakeholder communication and able to liaise with Sr.Mgmt.
• Strong knowledge of various platforms such as Linux, AIX, Sun Solaris, and Windows
• Basic understanding of LAN, WAN and Firewall
• Advanced documentation skills to ensure that the knowledge repository is up-to-date.
• Represent technology to our business and vendors encompassing for all production support

Apply now to join the Bank for those with big career ambitions. To view information on our benefits including our flexible working please visit our career pages . We welcome conversations on flexible working.,

Keyskills :
root causesun solariskey metricsteam buildingoperational risktechnical skillsmonitoring toolsfinancial marketsproduction supportproduction systemsincident managementposition management