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Specialist - CRU

1.00 to 2.00 Years   Mumbai City   21 Oct, 2021
Standard Chartered Bank Ltd
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryBanking / Financial Services
Functional AreaSales / BD
EmploymentTypeFull-time

Job Description

*About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East. To us, good performance is about much more than turning a profit. Its about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good. Were committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.Job Purpose

  • To perform service operations activities that supplements to the frontend request placed by the client
  • To manage the generic mailbox of the bank and other activities like client CEMS request checker.
  • To perform survey calling activity and update MIS appropriately
  • To maintain records/MIS of the types of error and the issues and all complaints handled.
  • Adhere to Key deliverables with focus on
    • Productivity Benchmark
    • Process accuracy
    • Request resolution within SLA
The Role ResponsibilitiesPeople
  • Identify at least 1 successor for all critical roles that one handles and all reports/MIS that one sends
  • Environment/sustainability
  • Work jointly with team and all Units towards achievement of Organizational Objectives
  • Unplanned offs
  • Complete assigned requests within TAT
Customer Experience& Productivity:
  • Ensure the stake holder mails are reverted within target turnaround time
  • Ensure TAT is adhered as per pre-agreed SLA on Requests/Complaints/TL Calls/Static data calls/KYP/Emails handling/CEMS and Non CEMS activities/ VOC, any adhoc requirement.
  • Minimum productivity of 90% to be achieved
  • Process Improvements & RCA
  • Flexibility
Audit Controls and Costs Weightage 5%
  • Ensure adherence to all Group policies & Procedures.
  • Ensure adherence to local laws & respect the Community within which we operate.
  • Ensure that all KYC and Anti-Money Laundering Policies are well known and followed.
  • Ensure timely completion of all Mandatory E-Learning modules and LINQ CIBs are acknowledged.
  • Ensure correct & timely updation of leave on the PeopleSoft portal.
Apply now to join the Bank for those with big career ambitions. To view information on our benefits including our flexible working please visit our career pages . We welcome conversations on flexible working.,

Keyskills :
front endservice operationsmiselearning modulesantimoney laundering

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