Specialist- Supply Chain Management Operations

Job Description

*The Role Responsibilities Job Summary The Help Desk Specialist role is to work and resolve queries received with guidance from SME and ensure that end users are receiving the appropriate assistance. This includes the responsibility of managing all procedures related to the identification, prioritization, and resolution to end user help requests.In cases where the queries need support or guidance from Level 2 or Level 3 resolution group, the ticket need to be assigned to relevant resolution group and follow up till closure, this also includes raising tech issues with functional and tech team Help update of contents are available in DOI, SOP s, and other quick reference guides related to complete sourcing to pay aspects This includes the user guides and self help guide modules in SAP Ariba; SAP- SLP ; SAP - Risk module; SAP Sourcing to Contract module and People Soft AP - Eproc- T&E modulesKey Responsibilities Need to be
• Highly organised, with the ability to work on multiple projects at once.
• Coordinate the work of others especially SMEs of various streams.
• Ability to motivate and direct staff members and direct reports.
• Able to research, collate and summarise information from different sources.
• Strong excel and MI report preparation skill.
• Logical and analytical, with an ability to spot patterns, gaps and repetitions in content.
• Able to communicate confidently and clearly with a variety of stakeholders.
• Technically minded, with an understanding of Sharepoint; epro; SAP Ariba and related tools.
• Willing to stay up to date with developments in your subject area and in developments in the digital world.
Processes
• Manage the processing of incoming queries. Via Email and calls, in a courteous, timely and effective resolution.
• Enforce request handling and escalations related matrix and procedure.
• Coordinate and work with Level 1; Level 2 and Level 3 resolution teams in resolving queries.
• Help and work as team in sweeping on queries as per agreed procedure and assign to resolvers and follow up till closure.
• Coordinate and help the team in getting relevant HW viz desktop and laptop and access to relevant tools which will enable them in handling and resolving queries.
• Be an expert in modules viz SAP- ER; SR; SP; CW and SLP; PSAP ePro functional queries can thus be resolved in one go.
• Be an expert in SCM and R2P related Policies; Procedure and process.
• Help in generating daily SLA Metrics and conduct daily huddles with team. Minute the MoM and follow up on closure points.
• Identify, recommend, develop and implement end user training programs to help in self service by users and lesser query to the help desk.
• Work in development and dissemination of Quick help guides; DOI s and FAQ lists.
• Help in develop, implement and administrate staff training on SAP modules; People soft modules, TPRM; Group policies related to SCM CoE and R2P related aspects to every team member in help desk.
Regulatory and Business Conduct
• Display exemplary conduct and live by the Group s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead to achieve the outcomes set out in the Bank s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment].
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
• Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association.
Key Stakeholders
• All Business users across SCB Footprint who raises queries support or guidance to Supply chain and Requisition to Pay function.
Our Ideal Candidate
• Post-Graduation in Business Management, Accounting, Finance, Supply chain management
• Hands on skill in Peoplesoft and SAP Ariba working environment
• Excellence in Analytical skill and usage of MS office utilities
Role Specific Technical Competencies
• SAP Ariba - Risk, SR, SP, CW, SPM
• People soft Utilities (PSAP, EPro, T&E, GL, PSVM)
• MS office utilities
• SAP Concur
About Standard Chartered Were an international bank, nimble enough to act, big enough for impact. For more than 160 years, weve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If youre looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we cant wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, youll see how we value difference and advocate inclusion. Together we:
• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role youve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.Visit our careers website www.sc.com/careers ,

Keyskills :
end user trainingkeeping things simpleuser trainingstaff traininglife insuranceboard of directorsquick reference guides