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Sr . Executive - Customer Support

0.00 to 4.00 Years   Mumbai City   27 Dec, 2022
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryManagement Consulting / Strategy
Functional AreaCustomer Service (Domestic)
EmploymentTypeFull-time

Job Description

    Responsibility :
    • Should be able to handle customer queries for loan requirements, eligibility including finalization, liaison with banks and Home Loan finance companies etc.
    • Working of loan eligibility of Customers particularly the self-employed customers but not limited to them
    • Follow up with customers for KYC and loan eligibility documents.
    • Should be able to prepare cash receipts after bifurcation of principal amount and service tax.
    • Maintenance of Customer booking Records in CRM system, their accounts, statutory receipts from a customer like GST, Stamp Duty, , legal charges etc.
    • Working knowledge of TDS and Service taxes as applicable. To calculate month-end demand from customers and updation of receipts from them.
    • Attending to queries of Customer regarding their payments, dues, interest calculation, home loan, and other related queries
    • Coordinating with Home finance companies for project approval and home loan approval of customers might have to visit the bank for the loan process if stuck or delayed.
    • Any other assignments were given by management from time to time.

Keyskills :
customer supportcustomer care

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