Support Analyst

Job Description

* Job Description - APAC Note to Hiring Manager: In support of BNP Paribas APACs Diversity Commitment, Hiring Managers are to consider at least 1 Asia Pacific national, 1 male and 1 female candidate for the position to be filled. About BNP Paribas Group:Worldwide, BNP Paribas has a presence in 74 countries with more than 190,000 employees. It has key positions in its three main activities: Domestic Markets and International Financial Services (whose retail-banking networks and financial services are covered by Retail Banking & Services) and Corporate & Institutional Banking, which serves two client franchises: corporate clients and institutional investors. In Asia Pacific, BNP Paribas is one of the best-positioned international financial institutions with an uninterrupted presence since 1860. Currently with over 15,000 employees* and a presence in 14 markets, it provides clients with product and service solutions tailored to their specific needs, and continues to develop its franchise in the region.About BNP Paribas India Solutions:Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas Group, a leading bank in Europe with an international reach. With delivery centers located in Mumbai and Chennai, we are a 24x7 global delivery center. We partner various business lines of BNP Paribas such as Corporate and Institutional Banking, Wealth Management, Retail Banking through three verticals - Information Technology, Operations and Finance Shared Services.About Businessline/Function :
• Application Support is technoFunctional team which manages Atlas2-Infocenter support for CORE Banking systems. Part of the activities are as below :-
  • Team work for qualification of project for APAC sites
  • Technical and functional support including design and execution of test scenarios
  • Maintenance of the application with timely deliveries
  • Co-ordinate with various teams for managing releases/production implementation.
  • Work with various Business Analysts, UAT Teams to understand and deliver projects as per requirements.
  • Co-ordinate with various teams for handling releases/production implementation.
Job Title:Support AnalystDate:21 st Oct 2021Department:Global Banking IT CBP Application SupportLocation:MumbaiBusiness Line / Function:Global Banking ITReports to: (Direct) Vinod NairGrade: (if applicable) (Functional) Number of Direct Reports:0Directorship / Registration:NAPosition PurposeTechnical Support Analyst Responsibilities Direct Responsibilities
• Provide the Technofunctional support to Core Banking Platform department.
• Understand EOD & EOM process
• Capable to execute and analyze through SQL queries
• Experience of working Unikix/CICS
• Experience in understanding and analyzing defects in SIT / UAT / Production environment
• Experience in any scheduling management tool like Unicenter / Autosys (desirable)
• Experience of working in banking / financial projects / applications(desirable)
• Exposure to any configuration management tool like Dimensions
• Exposure to tools like JIRA, Clarity, ServiceNow (desirable)
Contributing Responsibilities
• • Ready to collaborate
  • Ready to work in shifts.
Technical & Behavioral Competencies
• Establish requirements using interviews, document analysis, business process descriptions, business analysis, and task and workflow analysis. Ensure all stakeholders are involved in requirements gathering activities.
• He should have ability to write/understand technical queries and can map them to functional requirements/issues.
• Analyze and document accurate and detailed business requirement documents (BRD), user guides and functional specification documents (FSD) including the data sources. Effectively organize and categorize large amounts of information provided by stakeholders.
• Develop test cases and conducts appropriate testing prior to deployment.
• Assist Technical team in functionally analyzing the already existing reports and identifying iteration metrics.
• Provide linkage between the client s business and technical staff regarding the requirements throughout the development lifecycle.
• Act as consultant to the development team/programmers.
• Work closely with project managers and assists with project planning where required. Provide project services when necessary.
• Design and execute test scenarios.
• Adhere to processes and practices outlined by the organization.
• Provide maintenance and support towards resolving issues, bugs etc on products put on production. Resolve and provide functional support for adhoc queries from users.
• Prepare reusable templates for faster delivery.
• Meet business objectives by providing effective solutions.
Specific Qualifications (if required)Good knowledge on UNIX, SQLGood knowledge on banking terminologies (CORE banking preferred)Good academics Skills Referential Behavioural Skills : (Please select up to 4 skills)Ability to collaborate / Teamwork Ability to deliver / Results drivenAttention to detail / rigorCommunication skills - oral & written Transversal Skills: (Please select up to 5 skills)Analytical Ability Ability to understand, explain and support change Ability to develop and adapt a process Choose an item.Choose an item. Education Level: Bachelor Degree or equivalent Experience Level At least 2 years Other/Specific Qualifications (if required)1. Good communication skill, both spoken and written2. Good interpersonal skill3. Strong will to succeed and overcome challenges4. Self-driven and independent, with good initiative.5. Focus on value creation., *na

Keyskills :
environmentproject planninginternational financial institutionsslacustomer relationsunixglobal deliverytroubleshooting