Support Lead - Cash , CNC

Job Description

• Prior experience in working in 24X7 support model
• Well versed with technologies to understand our banking system
• Strong technical skills to investigate root cause and to be a part of faster resumption
• Hands on Java / Oracle / MQ
• Containers,Kubernetes,Kafka,Spring Boot, Redis/Hazelcast, AWS Technologies preferred
• Knowledge and experience handling Incidents/Change management
Business
• Work with highly technical staff supporting SCB production systems across multiple applications of Bank
• Ensure a consistent method of incident management is followed, including classification, escalation paths and communication protocols
• Partner with key teams across the organization to identify and track key metrics ensuring the early detection of system related issues
• Drive complicated system related issues to resolution across multiple services and groups with little or no supervision following CnC React function guidelines
• Contribute to the Blameless RCA/retrospect function for all client impacting incidents ensuring 360-degree retrospection by enabling early detection, automation opportunity and permanent fix measures
Processes
• Reference the processes for which the Role Holder is responsible, as per the Operational Risk Framework definition of first / second line, for example, Responsible for executing and supervising the Budget process.
People and Talent
• 8 Years of IT experience. with payments domain specific knowledge is desirable.
• Willing to come in shifts as per the CnC shift rota & support CnC 24X7 support model including night and weekend support
• Hands on Production support experience with at least 6-8 years managing Cash, Payments & Clearing
• Very good knowledge in Java, Oracle, Websphere, MQ and Unix technologies
• Containers,Kubernetes,Kafka,Spring Boot, Redis/Hazelcast, AWS Technologies preferred
• Hands-on knowledge on Monitoring tools such as ITRS, Graphana, Kibana, etc.,in order to self-initiate monitoring refinements
• Strong technical/development background and proven ability to dig into technical details and manage the triage
• Strong communication, collaboration & team building skills with proficiency at grasping new technical concepts quickly & utilise the same in a productive manner
Risk Management
• Basic understanding of LAN, WAN and Firewall
• Good Orchestration skills
• Excel in stakeholder communication and able to liaise with Senior Management.
Regulatory & Business Conduct
• Display exemplary conduct and live by the Group s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead to achieve the outcomes set out in the Bank s Conduct Principles : [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] *
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters
Our Ideal Candidate
• Post graduation degree with knowledge in Information technology.
• 8 Years of IT experience. with payments domain specific knowledge is desirable.
• Willing to come in shifts as per the CnC shift rota & support CnC 24X7 support model including night and weekend support
• Hands on Production support experience with at least 3 years managing Cash, Payments & Clearing
• Very good knowledge in Java, Oracle, Websphere, MQ and Unix technologies
• Containers,Kubernetes,Kafka,Spring Boot, Redis/Hazelcast, AWS Technologies preferred
• Hands-on knowledge on Monitoring tools such as ITRS, Graphana, Kibana, etc.,in order to self-initiate monitoring refinements
• Strong technical/development background and proven ability to dig into technical details and manage the triage
• Strong communication, collaboration & team building skills with proficiency at grasping new technical concepts quickly & utilise the same in a productive manner
• Knowledge and experience in handling Incidents/Problem/Change management
• Represent technology to our business and vendors encompassing for all production support
Visit our careers website www.sc.com/careers ,

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