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System Engineer

1.00 to 2.00 Years   Mumbai City   14 Nov, 2021
SourceHOV (A Lason India Company)
Job LocationMumbai City
EducationNot Mentioned
SalaryNot Disclosed
IndustryBPO / Call Center
Functional AreaGeneral / Other Software
EmploymentTypeFull-time

Job Description

  1. Install, upgrade, support and troubleshoot Windows 7, Windows 8 & Windows10 operating Systems, Microsoft Office 2010, 2013, 2016 and any other authorized desktop applications
  2. Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment
  3. Performs general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment.
  4. Performs remedial repairs on computers, laptops, printers and any other authorized peripheral equipment
  5. Customize desktop hardware to meet user specifications and site/company standards.
  6. Performs work in compliance within specified warranty requirements.
  7. Returns defective equipment /parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to insure proper spare parts levels.
  8. When the restoration is beyond the scope of the computers, laptops, printers and any other authorized peripheral equipment the Desktop Support Engineer will escalate the issue/problem to proper tier 2 support team member.
  9. Develop trends by monitoring and analyzing incoming calls, problem and support requests
  10. Dealing with hardware and application support queries and issues reported to the support desk and escalated to the Shift In charge.
  11. Provide user data and application recovery.
  12. Email account administration, i.e. email account configuration for end users, using Ms Outlook.
  13. User account administration, i.e., account management and password resets on Active Directory.
  14. Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.
  15. Use tools and methodologies to load, copy and customize operating system configurations for deployment.
  16. Provides remote support assistance to the Network Administrators, assisting from offsite locations as needed.
  17. Responsible for tracking hardware and software inventory.
  18. Familiarize end users on basic software, hardware and peripheral device operation
  19. Take ownership and responsibility of queries, issues and problems assigned to the Desktop Support Team.
  20. Works with vendor support contacts to resolve technical issues within the desktop environment.
  21. Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible.
  22. Works with other IT team members regarding new projects/requirements.
  23. Dealing with queries by following departmental procedures for fault resolution.
  24. Operates within, enforces, and suggests modifications and additions to desktop standards and guidelines.
  25. Maintains I.T. records and tracking for area of responsibility.
  26. The duties requires that the Desktop Support Engineers correctly records work requests using some applications such as Servicedesk, Xela or related applications that is approved by the company.
  27. Ensures that supported customer accurately completes the approved work request with the date and time of submission.
  28. Develop sound understanding of IT operations and related applications and IT systems as well as business related processes and procedures.
  29. Develop technical knowledge of each system within company profile and specialized knowledge of certain nominated areas.
  30. Maintain adequate knowledge of operating systems and application software used to provide a high level of support.
  31. Maintains and consistently demonstrates a general knowledge of company guidelines, processes, practices and procedure.
  32. Strictly adheres to company policies and procedures.
  33. Willingness to work in Rotational Shifts.
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Keyskills :
windows 7remote supportit operationstier 2sqlwindows 8computer hardwarenetworkingjavapassword resetsservice center operationsservice deskmicrosoft officetroubleshootingdesktop supportcustomer relations

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