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Team Leader

2.00 to 4.00 Years   Mumbai City   05 Sep, 2023
CAREER GUIDELINE SERVICES INDIA PRIVATE LIMITED
Job LocationMumbai City
EducationNot Mentioned
SalaryRs 3.0 - 7 Lakh/Yr
IndustryBPO / Call Center
Functional AreaTour / Travel Management
EmploymentTypeFull-time

Job Description

    ROLE : Team Leader, OperationsDESIGNATION : Team Leader, OperationsLOCATION : Mumbai- MaladYEARS OF EXPERIENCE : Min 2 to 3 yearsRole and Key Responsibilities: Responsible for the day-to-day supervision of a group of call center associates including workand attendance monitoring in accordance with organization policy and applicable legalrequirements. Regularly impart effective coaching to direct reports, ensuring consistent high-performancedelivery. Identify performance related issues, develop an action plan for improvement and implementcorrective actions. Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs)and financial expectations. Communicate expectations to employees and provide timely updates. Provide subject matter expertise in handling escalated customer calls as needed. Conduct Team Meetings to ensure expedient communication of relevant information and as anopen forum for input. Schedule and organize team activities. Stay current on internal work processes, policies and procedures. Attend required managerdevelopment training. Promote Company values- walk the talk and lead by example. Analyze and maintain all Client Service Level Agreements; implement improvement plans asneeded. Ensure that the operations are in compliance with active contracts Create a positive work environment through employee engagement; resolve employee relationissues in a professional and timely manner.Key skills & knowledge:Associate degree in related field with two to four years of relevant experience preferred. Highly motivated individual with skills to develop and coach team members to achieveperformance expectations. Work well under pressure and follow through on items to completion. Excellent oral and written communication skills Ability to lead team members, multi-tasking, prioritization, and meeting timelines of deliverables. Ability to mentor, coach and provide direction to team members. Willingness to work on a flexible schedule. 2+ year in experience in Travel / Aviation field mandatoryEducational Qualification : GraduationPosition /Designation Name:- Team LeaderJob Location:- Mumbai (Malad)Choose the relevant job function :- OperationsProcess Domestic or International :- DomesticDiversity candidate Need :- NAExperience :- Minimum 18 months asTLfromaviation/travel industryNotice Period :- AnyCTC :- AS PER MARKET STD.Shift Timings :- 24/7Working Days :- 5Education :- Graduate

Keyskills :
team leadingteam handlingteamcoach

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