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| Job Location | Mumbai City |
| Education | Not Mentioned |
| Salary | Not Disclosed |
| Industry | Banking / Financial Services |
| Functional Area | Finance / Accounts / Tax,Operations Management / Process Analysis |
| EmploymentType | Full-time |
*Description - ExternalAbout Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East. To us, good performance is about much more than turning a profit. Its about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good. Were committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.RESPONSIBILITIESStrategy: To discharge operational duties of the India & Africa Hub payments unit (Payments ITT/OTT/BT/STS) as instructed by the AVP / Senior Manager / Manager / Assistant Manager of the Unit and ensure that the established service standards are met To provide support to all the products and services assigned to them especially on adhering to FEMA regulartions of miscellaneous outward remittances To process transactions in the processing system and ensure that the standards and benchmarks set for the section are being adhered to as instructed by the AVP / Senior Manager / Manager / Assistant Manager / Manager of the Unit To ensure compliance within Departmental Operating Instructions manual and within the Timeliness and accuracy standards specified. To maintain a positive working relationship with personnel of the other sections/divisions of the bank. Adhere to Operational Risks plus Legal & Compliance requirements as instructed by the AVP/ ManagerBusiness: Maintain a close working relationship with all the relevant stake holders to ensure that service issues are promptly escalated and acted upon Fully Support in Initiating & implementing service quality initiatives Uphold the values of the Group and Company at all timesProcesses: Primarily process ITT/OTT/BT/STS transactions within the TAT agreed with CPC in the SLA and also other functions as requested by the AVP/Senior manager/manager/Assistant Manager. To be well versed in Current account txns miscellaneous and capital account txns like ODI, FDI , ECB etc Reconciliation for all the products / process must be completed on the same day with no exceptions. Ensure that all System ID must not be shared with anyone and maintain secrecy of password allocated. Provide MIS as required by AVP/Senior manager/manager/Assistant Manager within the time frame. All deviations / exceptions known is to be highlighted to the AVP/Senior manager/manager/Assistant Manager. Operations loss to be minimized and brought down to Zero . Assist the AVP/Senior manager/manager/Assistant Manager in training the new comers. Participate in any new migration as per IRD/BID including BCP test before migration. Provide inputs to DOI pertaining to the section / product / process handled and ensure it is fully complied with. Provide inputs to the Dash Board in terms of volumes / error / process shortfall / late scan / bunching / incorrect PRS / etc so that the AVP/Senior manager/manager/Assistant Manager can effectively take it up with CPC. Escalation Policy to be complied with. QUALIFICATIONS:
Keyskills :
salescustomer relationsslaqualitycoachingcurrent accountservice qualityservice standardsquality initiativesmisodibcpcpcfditatecbsetprsfema