Team Manager, Mortgage Lending

Job Description

• The purpose of the role is to:-
• Meet the business objectives initiated by the respective country Retail Client Business
• Drive customer focus need-based selling agenda - deepen customer relationship and maximize penetration
Business
• Deliver budgeted sales target and increase sales productivity
• Segment focus, customer focus needs-based selling
• Deepen customer relationship penetration through multi-product selling or bundles around anchor product
• Drive and monitor area sales strategy, create sales opportunities, evaluate effectiveness
• Build and manage relationship with business partners / intermediaries / channels
• Sells anchored product with bundling, mainly focuses outbound activities
Processes
• Ensure adherence to all internal and external regulations.
• To embed Operational Risk monitoring as an integral part of the business process. Towards this, to effectively carry out the assigned role, if any, under Compliance Risk Management and Operational Risk Management Assurance.
People and Talent
• Lead and manage a team of 2 to 4 Managers
• The Right Coach
• Engage every team member and build strong teamwork
• Effective performance / scorecard / vintage mix management within budget, discipline in performance management
• Identify and groom potential sales leaders
• Upgrade people management skill constantly
• Manage Attrition of Sales force
Risk Management
• Ensure CDD, MLP & TCF diligence and adherence to operational risk controls and procedures in day-to-day sales team s management
• Discipline in HR and training related matters, Operational Risk Standards
• Zero tolerance of risk and compliance breaches
• Adhere to all policies, guidelines, and procedures, comply with local regulatory requirements, reflect best practices
• Being measured against Governance and Operational Risk review result of responsible sales units
• Ensure no adverse findings in internal / external audit, governance, and compliance review
• To comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and line manager
Governance
• Promote an environment where compliance with internal control functions and the external regulatory framework is a central priority of the business
Regulatory & Business Conduct
• Display exemplary conduct and live by the Group s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead the [country / business unit / function/ [team] to achieve the outcomes set out in the Bank s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.]
• Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters.
Key Stakeholders
• Team Leader, Mortgage lending
Our Ideal Candidate
• Must be a graduate. MBAs would be an advantage
• Candidates having Sales experience of at-least 1 year in the Retail Banking Industry; especially Home Loans, Wealth and Savings Accounts would be preferred
• Candidate having AMFI, IRDA (and other relevant certification) certification will be preferred
• Good knowledge of the selected market and customer segments would be an advantage
• Strong communication and negotiation skills with the ability to influence outcomes
• Strong inter-personal skills, which encourages and promotes enthusiasm and team spirit
Role Specific Technical Competencies
• Business Market Knowledge Expert
• Business Products and Processes Expert
• FM Products Loans Expert
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Keyskills :
slacustomer relationscoachingcustomer servicesaleskeeping things simplepeople management skillsoperational risk managementhome loansarea saleshuman skills